fao EON Rep

paulofessex

Could l please ask if you can follow up this issue.

When a payment doesn't reach the Smart meter, you get an email approx. 35 minutes later with a longgggg digit code to input into the meter.

However the link in the email which takes you to the 'How to Guide' on how to do this is a broken link! it tells you 'This page was moved or deleted'

Currently been on hold for 35 minutes myself waiting to be given advice on how to input the number.

Former_E.ON_Company_Representative:_Malc

paulofessex wrote: »

Could l please ask if you can follow up this issue.

When a payment doesn't reach the Smart meter, you get an email approx. 35 minutes later with a longgggg digit code to input into the meter.

However the link in the email which takes you to the 'How to Guide' on how to do this is a broken link! it tells you 'This page was moved or deleted'

Currently been on hold for 35 minutes myself waiting to be given advice on how to input the number.

Hello paulofessex and I'm sorry you're struggling to top up your meter.

Please press 'A' on the front of the meter and you'll see 'VEND MODE' on the screen. Type in the code and press 'B' once you're done to confirm. Press 'A' if you make a mistake.

Should you enter an incorrect code five times in a row, you'll see a 'KEY LOCKED' message and won't be able to try again for a short while.

Thank you for highlighting the problem you're seeing with the link in the email. This is something I haven't come across before and I'll be happy to follow this up with our IT people.

Sorry again your top up hasn't been straightforward and for the long wait on the phone.

Malc

paulofessex

Thank you for your reply. Topped up now successfully.

Would appreciate it if you do follow up with your IT department

Here is the link address received in the email Press Here

Thank you

Former_E.ON_Company_Representative:_Malc

paulofessex wrote: »

Thank you for your reply. Topped up now successfully.

Would appreciate it if you do follow up with your IT department

Here is the link address received in the email Press Here

Thank you

Glad you've topped up successfully paulofessex and thanks for letting me know.

Thank you also for the link. I've raised issue and will add the link to my evidence.

Malc