Disney Theatre Tickets

CarolynS

In November last year I bought 10 tickets for Disney's Aladdin showing in London for August 2019. I used GroupLine to purchase the tickets at a discount. The tickets were distributed to me before Christmas.

Yesterday I was called by GroupLine who told me that Disney has withdrawn the group discount offer for August and that my tickets are no longer valid. GroupLine were happy to rearrange another date for us to attend. I don't believe this is a GroupLine issue (who were very apologetic) but an issue with Disney who want to sell the tickets at full price.

The Disney site T&Cs state that they can revoke the offer at any time; but I purchased the tickets whilst the offer was available.

Are Disney allowed to revoke the offer against paid for and issued tickets? I would hate to turn up on the day and not get in; but I can't see how they can resell the tickets that they have already issued to me.

Thanks

Dark_Star

Have you tried re-booking online or phoning the theatre for the seats you already have?


This would possibly show if they have taken the seats back .


Seatplan are often much cheaper than the Theatre. I had tickets for the Grand Circle (still good views) for £27.50 for a Saturday matinee last year. They can also show the view from the seat which is very useful.


https://tickets.disney.co.uk/tickets/series/aladdin/aladdin-144496?startDate=01-01-2019#mapView


Have they refunded your money?


Did you pay via credit card? Could they help? As the service paid for was not provided?


Can Groupline get similar tickets at the same or cheaper cost?


However you may risk the same thing happening if Disney decide to withdraw the offer again.


Aladdin closes late August 2019 as Mary Poppins will then be on stage there from the autumn. Perhaps that is why they have done it. Completely unfair.