Embarrassed with complaint compensation with HSBC Premier

Alex1982

philip1427 wrote: »

I think the staff just aren’t educated on simple banking tasks such as what I asked for. I think the systemic issue is the lack of training in customer service in the bank. Or maybe even the working environment isn’t that nice. As I say, I was attracted to the Premier banking offered by HSBC so I can have more access to humans to sort problems out. For example, American Express, offer very good customer support over the phone. They seem to be very well educated on their products.

What would I considered a suitable response? Honestly, just to know those staff which I engage with would get a stern talking to. I really wasn’t looking for an extra quid. And it doesn’t really solve my problem.... I.e undereducated staff

And to be fair the Premier banking line does seem to be answered v quickly generally. As others have said, I think you've done well with £100 as I've found them quite unwilling to compensate generously in the past. Nowehere near what Barclaycard used to chuck around for example.

colsten

philip1427 wrote: »

For the record, I don’t pay a fee for this account. It’s a free account yet you just have to a certain level of savings with the bank.

You are paying indirectly, as the HSBC savings rates* are complete pants and easily beatable in many other places.

*Except their Regular Saver - but that alone won't qualify you for their Premier account

Marchitiello

SUDwell wrote: »

I recently received a letter from hsbc that horrified me stating they were closing my Account and giving me 2 months notice, business account, I also received the letter 2 weeks after the date on the letter. Why I thought, I have been with you for around 6 years, never overdrawn ( which I wondered if that could have been a reason ) the letter also said I had been notified and written to several times, which I had not apart from receiving my bank statements each month, and changes to terms and conditions, but the letter was worded very strongly and made me feel very unprotective.

On the Monday morning I went straight to my local bank and asked to speak to someone why ? The lady at the desk took my details and the letter and looked at me and said mmm yes this is serious, but I've not received any notification about this un till receiving this letter, mm do you use your internet banking she asked...No was my reply, well that's half your problem as the notification would have been on there...But I don't use my internet banking, I have no reason to or desire...Well the hsbc lady said you need to go home and log in to tour internet banking and hope the display is still showing that you need to answer the questions or indeed you account will be closed...and she didn't seem very shocked by this either, I said but I've banked here for over 6 years without any problems....well you need to explain that as you may need to phone them if the request for information is not showing anymore..otherwise your account will close...I was horrified at hearing this....and so also made an oppointment to speak with the branch business manager, but the soonest was 10 days time.... no choice this is serious I will take the appointment please, not sure he can really help you though but good luck ! Christ I was thinking why and how can they do this ?.

On getting back home, finding and hoping I had the right login info for something that was set up for me 6 years ago but that I had never used I proceeded to log in to my account, and yes there was a red banner there stating I needed to give information about my account opperations... everything they wanted to know even to the extent that do I do business with Iran or Syria?? Really lol I thought imba little local business, anyway I filled out a very in-depth questionare that took about 30 minutes and pressed submit.

I also did keep to my oppointment with my business manager, that I had only seen once before...and seemed to know the problem or a problem that In fact somebody other than me at sometime had my personal post code ( where I receive All communication, bank statements etc 1 digit mixed with my accountants postcode....

The letter should never had been sent or worded in such a way, apparently it was a hot topic internally, all thanks to my local branch manager for making calls that where answered first time and sorting it out with the person at the other end....it's took a long time though just only today receiving a letter now stating my bank account will not be closed, but the whole thing quite shook me and I think could have been handled a lot better by hsbc.

I have had a HSBC Business Account formover 12 years and they did indeed write me twice this year asking for some extra informations informing me that failure to supply this could result in the account being closed. I believe I could have filled a paper form and sent it back or do the same online. I opted to do it online, filled the form and some time later received a letter thanking me for having supplied the information and that everything was ok but they could ask for similar information in the future again.