Help with combi boiler please

haz25a

Hi


Hoping someone can help me. There has been a big burst water pipe in my area causing flooding to homes (not mine) and affecting many areas leaving them without water.


I've had no water for over 9 hours. My Potterton Promax Combi HE Plus boiler is working fine and heating the four radiators in my house. No signs of pressure dropping. I have no hot or cold storage tanks in the house. All water comes from the mains.


Is this safe or am I damaging my boiler?:eek:


Thanks in advance.

dj1471

Your central heating is a closed system, it recirculates that same water without drawing any from the mains.

Mr.Generous

Combi will shut down its self if the pressure drops too low. when this happens you top it up from the filling loop - provided the mains is back on. So no, no harm whatsoever.

haz25a

Many thanks to both of you for taking the time to reply. It's very much appreciated.


I've "googled" and "thought" it was ok but I knew there would be folk on this forum who would be able to reassure me. I did try my energy provider EDF, they didn't know, passed me onto the Energy Grid, they didn't know either, who passed me onto some national Gas safety organisation?? and they didn't know either!!


So thanks again for your help.

macman

Nobody 'official' is going to give you advice over the phone where gas safety is involved, because of the potential legal ramifications if their advice proves to be wrong.

haz25a

Yeah you're right Macman. EDF initially said it was "absolutely safe" but when I said "Are you sure?" they backtracked.


Can always rely on some good advice here though.

Chino

haz25a wrote: »

I've "googled" and "thought" it was ok but I knew there would be folk on this forum who would be able to reassure me. I did try my energy provider EDF, they didn't know, passed me onto the Energy Grid, they didn't know either, who passed me onto some national Gas safety organisation?? and they didn't know either!!

If you were worried, why didn't you attempt to contact the manufacturer?

"If you have a Potterton installed in your home, and need to get in touch with us regarding your product, please feel free to call us on 0344 871 1560*."
https://www.potterton.co.uk/contact-us

haz25a

Chino


This was at 9.00pm at night so couldn't contact them. Knew I could rely on sound advice on here though due to previous experience.