Sainsbury’s home delivery - freezer items

jaybeetoo

Recently, Sainsbury’s have been delivering frozen food in a defrosted state. Ice cream is nearly liquid. Apart from the food safety issue of food being defrosted and refrozen, the ice cream is horrible as it is full of ice crystals.

Anyone else experiencing problems with Sainsbury’s home delivery and defrosted freezer items?

katy54

Give them straight back to the delivery person !

jaybeetoo

Don’t worry, I have.

My concern is some items may not so obvious that they have been defrosted and refrozen before delivery.

societys_child

defrosted and refrozen

Agh, stop using Saisburys.

BodyOfBones

Take it up with Store Manager first. No satisfaction take it up with head office. From the food safety side call Environmental Health and raise your concerns with them.

FKingston

Always send it back and make a complaint quick. I’ve never used Sainsbury’s delivery but can recommend Morrison’s. If I’ve ever had a problem with a product they have refunded me immediately no questions asked.

Carrot007

jaybeetoo wrote: »

Apart from the food safety issue of food being defrosted and refrozen, the ice cream is horrible as it is full of ice crystals.

To be fair the food safety issue is very overstated.


If you buy "fresh" meat/fish etc and freeze it (yes even from "butchers" (the type thaty are not real ones and just buy in the meat and do not process it but still put butchers on the sign), you will find most of is has been prozen previously been forzen. Especially all fish! What to you think they do with it on boats?


it just erring on the side of caution in case you deciedf not to cook it properly.


And for ice-cream. Yes for ice-cream or ice lolly they need to be frozen fast in order to prevent large crystal formation (flash freezing). I have sometimes had issues with such bought in supermarkets so don't expect them to even keep it right on their own site.


All up to you but there is no reason not to refreeze certain items unless you cannot cook.


(Though yes I would not accept it as who knows what else they have done to it. However I would not order frozen items for delivery from a supermarket full stop.)

Gracie84

Carrot007 is right. A lot of fresh food is frozen then sold to us as fresh.