Return never collected, over 2 years. Now say they want to collect?

Mark31

To clarify a few points

I had access to that work email for 22 months after non collection. Don't assume I was breaking some sort of company policy by using the work email, I wasn't. There is some serious nudging going in here for a simple case. All these tiny points being bought up are irrelevant to the question I have asked.

They had not contacted me in nearly 2 years and also have my phone numbers and address so wouldn't have been hard to get hold of me.

If a company fail to collect on the date they gave me and have not been in touch in 2 years to arrange collection why am I being persecuted? They sent the faulty monitor, didn't collect when they said it would and didn't respond to my via email twice. Never contacted me in over 2 years. Surely the company is at fault here? I kept the monitor in good faith, safely for 14-15 months.

Each monitor has a unique serial number. I wasn't double charged for sure. I have sent them a picture of the current faulty monitor with its unique serial so they know it is not an older monitor.

I really appreciate all the genuine good advice some have offered. I will let you know the outcome!

Paul_DNAP

George_Michael wrote: »

In this instance, it's not the CRA that will cause a problem but the "Torts (Interference with Goods) Act 1977"

But even that allows some leeway for disposal of the goods assuming abandonment if reasonable attempts have been made to have the owner remove them?

George_Michael

Paul_DNAP wrote: »

But even that allows some leeway for disposal of the goods assuming abandonment if reasonable attempts have been made to have the owner remove them?

But before disposing of the goods, you have to inform the owner that this is going to happen and again give them another chance to recover the goods.
When disposing of them, you must make a reasonable effort to get a good price for them (and simply throwing away a £450 item may not class as reasonable) and any proceeds from the disposal (minus reasonable costs) still belong to the owner.

Mark31

George_Michael wrote: »

But before disposing of the goods, you have to inform the owner that this is going to happen and again give them another chance to recover the goods.
When disposing of them, you must make a reasonable effort to get a good price for them (and simply throwing away a £450 item may not class as reasonable) and any proceeds from the disposal (minus reasonable costs) still belong to the owner.

£450 when new over 2 years ago, with faults that could have been too costly to repair, bear that in mind.

Value would likely be less than half that by time it was disposed of. That probably means nothing but worth mentioning.

George_Michael

Mark31 wrote: »

£450 when new over 2 years ago, with faults that could have been too costly to repair, bear that in mind.

But if the monitor was under warranty, any repair costs wouldn't have mattered to Debenhams.
In all probability they would have returned the screen back to Dell who would either have replaced it or credited Debenhams with the price they paid for it (which I know may well have been far less than the £450 selling price).

Ganga

Mark31 wrote: »

£450 when new over 2 years ago, with faults that could have been too costly to repair, bear that in mind.

Value would likely be less than half that by time it was disposed of. That probably means nothing but worth mentioning.

Using your above analogy as your current monitor is faulty and two years old would you accept half the cost you paid rather than another new monitor?

Mark31

George_Michael wrote: »

But if the monitor was under warranty, any repair costs wouldn't have mattered to Debenhams.
In all probability they would have returned the screen back to Dell who would either have replaced it or credited Debenhams with the price they paid for it (which I know may well have been far less than the £450 selling price).

Edited awaiting clarification.

Mark31

Ganga wrote: »

Using your above analogy as your current monitor is faulty and two years old would you accept half the cost you paid rather than another new monitor?

Well Dell send a refurbished monitor and not a new one themselves so value of a refurbished monitor isn't £450 anyway.

societys_child

Surely the company is at fault here? I kept the monitor in good faith, safely for 14-15 months.

As you've been told, they have 6 years.


Did you really dump a £450 monitor . . :eek:

Mark31

societys_child wrote: »

As you've been told, they have 6 years.


Did you really dump a £450 monitor . . :eek:

It didn't work, it had multiple faults. It was 2 years old and Dell don't even sell this version now. It was a 3rd revision of the monitor and the monitor is now on it's 8th revision.

Did I dump a faulty, non working, 2 year old monitor? I did...