Economy Energy

rexhudson

I took my gas and electric from Economy Energy on a fixed rate between August 2017 until August 2018. I then changed to Utility Point. Upon leaving Economy Energy my account was in credit £83.50. I was expecting them to refund the money but it did not happen. On October 3rd I rang them and they agreed that the account was in credit and they would refund the money. No money was forthcoming. I rang again on several occasions but no one answered the phone so I sent an email on 3 January 2019. They replied promptly and said they would refund the credit. A further two weeks and no money came. I emailed again only to be told that Economy Energy had gone bust.
How can I get my money back?
RJH

molerat

Your money will eventually be refunded by Ovo who were appointed to manage EEs customer base. It may take some time as they will obviously want to get the current 235K customers up and running first. Just hold on to all your information. Your money is safe and protected.

t0rt0ise

I would contact Ovo just to make sure they know about you.

gt94sss2

As molerat says, Ovo Energy will be in touch in a couple of months - they have been appointed by Ofgem to take over EE's business and will be refunding any credit balances that should have repaid - but will be concentrating on EE's current customers first.

You may find these links useful:

https://www.ovoenergy.com/economy-energy
https://forum.ovoenergy.com/news-and-updates-47/i-m-an-economy-energy-customer-what-do-i-need-to-know-5555

rexhudson

Thank you for your reassuring comments.