Charges 9 months after switch

Wizardstp

I switched from Flow energy to Tonik Feb 2018. Flow contacted me in November to say I owed them money. Is this fair for them to take so long to come up with final figures? I would have thought that everything would be resolved and the account settled during the switching process.

grumpycrab

Final bill is supposed to be within 6 weeks of switch. 9 months seems a bit excessive! Ofgem were considering imposing penalties for switch problems - these may now be in place.
https://www.ofgem.gov.uk/publications-and-updates/consumers-receive-automatic-compensation-switching-problems

Was the final bill correct? e.g. meter readings correct?

wavelets

Wizardstp wrote: »

I switched from Flow energy to Tonik Feb 2018. Flow contacted me in November to say I owed them money. Is this fair for them to take so long to come up with final figures? I would have thought that everything would be resolved and the account settled during the switching process.

If you have cause for complaint, follow the suppliers complaint procedure.

I know if I didn't get paid my wages I'd certainly prefer to get them 9 months late, than not receive them at all.
(not saying I wouldn't make a complaint too)