Bank statements from closed accounts - Lloyds and Halifax?

seashore22

Due to a domestic abuse situation in our family we need to access some old bank statements. The person who had the accounts had to leave suddenly and couldn't take any information about the closed accounts with her.

Lloyds - 2009 - 2014. Account was closed in 2014.

Halifax - 2014 - 2016. Account was closed in 2016.

We went in to Lloyds and they were very helpful, although they could only print off credits to the account from 2009 and 2010 on the day, not debits and not full statements.

Halifax were useless. They printed off a list of figures, with no information about what they were for or even if they were credits/debits.

Does anyone know where we go from here? How do we get the information we need? Proper statements would be ideal, but a list of credits and where they came from would go some way to helping.

We might go back to Lloyds and see if they will provide info for the years 2011 to 2014. I think time pressures meant they could only do the 2 years on the day, so it may be possible to obtain more next week.

Thanks.

molerat

https://www.lloydsbank.com/current-accounts/closed-accounts.asp
https://www.halifax.co.uk/bankaccounts/closed-accounts/

seashore22

molerat wrote: »

https://www.lloydsbank.com/current-accounts/closed-accounts.asp
https://www.halifax.co.uk/bankaccounts/closed-accounts/

I saw the one for Lloyds last night, but it didn't seem to say how to contact them. I usually pretty good at this sort of thing, but the strain is taking it's toll.

She has the internet banking details and account number for the account she currently has, but not the closed one.

molerat

From those links

Therefore, when you close your account, before we post you these documents, you should contact us, or visit us in any branch

https://www.lloydsbank.com/contact-us.asp

Therefore, when you close your account, before we post you these documents, you should contact us, or visit us in any branch

https://www.halifax.co.uk/contactus/contactushome.asp

seashore22

I think the key words are "when you close your account". It certainly wasn't that straightforward yesterday when we went into the branch.

polymaff

Just keep hammering the banks - as I do - that, especially if they want us all to go paper-free, they MUST improve download access to all transactions for all accounts ever held.

molerat

seashore22 wrote: »

I think the key words are "when you close your account". It certainly wasn't that straightforward yesterday when we went into the branch.

Yes but ..........

• If you do not require this information when you close your account:
  • You may prefer not to receive your transaction history at all at this stage.

Regardless of your choice, you will be able to request a copy of the same transaction data from us at any point during the five years after you have closed your account.

Westie983

You will need to speak to account closure team, they will be able to reprint statements going back six years, this will be the same for Lloyds or Halifax.

You will also be able to print some of the closing statements and some historical statements at branches (this is in a different place to open account statements) so will have to ask staff if they don't know to pass you to a manager.

Westie983

Nasqueron

polymaff wrote: »

Just keep hammering the banks - as I do - that, especially if they want us all to go paper-free, they MUST improve download access to all transactions for all accounts ever held.

Data protection laws prevent this.


Halifax credit card has your statements online which you can download as a PDF for whatever reason you want to keep old ones.

londoninvestor

Nasqueron wrote: »

Data protection laws prevent this.

At most, they might require banks to have customers opt in. If I've opted in and told the bank "I want you to retain my data so I can download it in future", then the bank surely has a legitimate purpose for retaining it.

polymaff

Nasqueron wrote: »

Data protection laws prevent this.

You'll need to convince me of that. Not the least because some banks do offer pretty comprehensive downloads.