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Refunding faulty item
rr755507
Posts: 119 Forumite
Hi,
Sold a item under a tenner , which buyer reports is faulty. What is the correct way to refund the buyer (through ebay/paypal or getting them to raise a case?). I don't want the widget sent back.
Thanks.
Sold a item under a tenner , which buyer reports is faulty. What is the correct way to refund the buyer (through ebay/paypal or getting them to raise a case?). I don't want the widget sent back.
Thanks.
0
Comments
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Just go to the record in you Paypal account and there is an option to refund that you can click on. You can include a message with the refund.0
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Thanks, do you know if that would automatically refund the ebay fees?0
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No, not if you refund through PayPal.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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Ask buyer to,open a SNAD case and refund through that. eBay fees are returned and it is all automatic.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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