OVO saying my house isn’t supplied by them

BongoW

I’ve literally just bought a new house, completed today and the previous owners were on Economy Energy, now OVO. I’m trying to switch to another supplier, who have advised me to register with OVO and then do the switch. I’ve tried to register with OVO, but they’re saying they don’t supply my property. Is this likely just a delay after the takeover, but if so, who do I give today’s meter readings to now the previous owners have moved out? Can I just go ahead and switch now, or is this likely to cause me more problems/confusion with OVO in the next few weeks?

gt94sss2

The previous account is probably in the process of being transferred to Ovo.

I would give it 21 days before trying to switch provider.

You may want to post at https://forum.ovoenergy.com/news-and-updates-47/i-m-an-economy-energy-customer-what-do-i-need-to-know-5555

Flt._Lt._Biggles

BongoW wrote: »

I’ve literally just bought a new house, completed today and the previous owners were on Economy Energy, now OVO. I’m trying to switch to another supplier, who have advised me to register with OVO and then do the switch. I’ve tried to register with OVO, but they’re saying they don’t supply my property. Is this likely just a delay after the takeover, but if so, who do I give today’s meter readings to now the previous owners have moved out? Can I just go ahead and switch now, or is this likely to cause me more problems/confusion with OVO in the next few weeks?

Who does Ovo believe does supply the property with energy?

BongoW

I’m not being told who is supplying the energy, just that they aren’t. I’m still trying to get an answer from them...

wavelets

BongoW wrote: »

I’m not being told who is supplying the energy, just that they aren’t. I’m still trying to get an answer from them...

There is no reason Ovo would be unable to tell you who supplies your property (even if it wasn't them)
The Ovo complaint procedure is here.
https://www.ovoenergy.com/feedback

This is how Ofgem suggest you find out who supplies you
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier

Ain't Google wonderful...:A