Prepayment meter

RachelK88

I inherited pre-payment meters when I moved into my new house last year. I changed supply to my old energy company Npower as I thought my history with them might help me get the meters changed to credit meters. I have now had 7 appointments since January 2018 for Npower to come and change my electric meter (gas meter was changed after 1 failed appointment). For 3 of the appointments I received a phone call the day before the appointment to cancel. The other 4 appointments no call was received and nobody bothered to turn up. So 12 months on I am still stuck with a pre-payment meter. I tried again to get another appointment in December and was told they would call me back with an appointment date but I am still waiting. I have had problems with my top ups being credited to my account by Npower caused apparently by a box not being ticked on their system. I am now at the end of my tether with Npower and want to switch companies. Can anyone recommend a company that will come and change a meter when they say they will and have a good reputation for Customer Services. Thank you

nPower

RachelK88 wrote: »

I inherited pre-payment meters when I moved into my new house last year. I changed supply to my old energy company Npower as I thought my history with them might help me get the meters changed to credit meters. I have now had 7 appointments since January 2018 for Npower to come and change my electric meter (gas meter was changed after 1 failed appointment). For 3 of the appointments I received a phone call the day before the appointment to cancel. The other 4 appointments no call was received and nobody bothered to turn up. So 12 months on I am still stuck with a pre-payment meter. I tried again to get another appointment in December and was told they would call me back with an appointment date but I am still waiting. I have had problems with my top ups being credited to my account by Npower caused apparently by a box not being ticked on their system. I am now at the end of my tether with Npower and want to switch companies. Can anyone recommend a company that will come and change a meter when they say they will and have a good reputation for Customer Services. Thank you

Hello RachelK88,

thank you for your post. I am sorry to hear about the trouble you have had with getting your meter changed.

One of the team will be happy to look into this further for you if you send over an email also containing your account details to the email address on our profile page.

Thanks, Carmel