Highview Parking - overstaying...for a reason

SCUD

The driver contacted the shop via email regarding this but the employee didnt reply back.

The driver then phoned the shop and spoke to a different employee who told him to send the picture of the letter.

The driver sent that in the email and again he got confirmation from the second employee.

The driver called the shop again and asked if that employee recieved the email? They said yes and they will contact the parking company.

The thing is this confirmation happened verbally.

I am thinking of calling highview parking few days before appaeal window closes and ask if it has been cancelled. If not I will have 2 options:
1) appeal uaing the template
2) appeal stating the fact of the driver was at that shop and the emails and calls that happened between the driver and the shop.

What do you think?

waamo

Appeal using the template. Do not alter it or deviate from it.

Umkomaas

waamo wrote: »

Appeal using the template. Do not alter it or deviate from it.

And be extremely careful that the correct option in the drop down box on the HV appeal portal is selected, and as a final check before pressing the submit button that it hasn't defaulted to 'I was the driver'.

Take a screenshot to show you have selected the correct option - there have been some cases where HV have shown their own screenshots of 'I was the driver' being selected, but we believe the option defaulted to 'driver' just before submission of the appeal.

KeithP

SCUD wrote: »

I am thinking of calling highview parking...

What do you think?

Not a good idea.

Fruitcake

SCUD wrote: »

The driver contacted the shop via email regarding this but the employee didnt reply back.

The driver then phoned the shop and spoke to a different employee who told him to send the picture of the letter.

The driver sent that in the email and again he got confirmation from the second employee.

The driver called the shop again and asked if that employee recieved the email? They said yes and they will contact the parking company.

The thing is this confirmation happened verbally.

I am thinking of calling highview parking few days before appaeal window closes and ask if it has been cancelled. If not I will have 2 options:
1) appeal uaing the template
2) appeal stating the fact of the driver was at that shop and the emails and calls that happened between the driver and the shop.

What do you think?

You have not been advised to call anyone. You were advised to follow the information in the NEWBIES which quite specifically tells you not to call anyone, ever.

You were also told not to identify the driver. You were advised that the keeper or an occupant of the car should have contacted the shop, not the driver.

If the shop now decide to pass the driver's identity of the driver to the scammers, all the hard work and good advice given here by the regulars will have been undone.

We give specific advice for very specific reasons. You are of course not obliged to take that advice, but it is at your own risk if you don't.

Coupon-mad

Coupon-mad wrote: »

Highview are so dead easy to beat, as long as no-one implies who was driving, the appeal on its own would do the job

I said the above and I meant it.

HIGHVIEW are ALWAYS beaten here - but not when people go off piste and think that a parking firm is a normal company with some sort of caring customer service team, that you can ring up.

NO PHONING THEM.

They will cancel if you send the NEWBIES thread template.

SCUD

Fruitcake wrote: »

You have not been advised to call anyone. You were advised to follow the information in the NEWBIES which quite specifically tells you not to call anyone, ever.

You were also told not to identify the driver. You were advised that the keeper or an occupant of the car should have contacted the shop, not the driver.

If the shop now decide to pass the driver's identity of the driver to the scammers, all the hard work and good advice given here by the regulars will have been undone.

We give specific advice for very specific reasons. You are of course not obliged to take that advice, but it is at your own risk if you don't.

When the driver called the shop, they said to the shop that "we visited your shop....and the car reg xxxxxxx got a ticket"
So the driver didn't tell the shop on the phone that the caller is the driver.

Coupon-mad wrote: »

I said the above and I meant it.

HIGHVIEW are ALWAYS beaten here - but not when people go off piste and think that a parking firm is a normal company with some sort of caring customer service team, that you can ring up.

NO PHONING THEM.

They will cancel if you send the NEWBIES thread template.

I will send it

Coupon-mad

Good - this is soooo much more simple than you seem to think:

https://forums.moneysavingexpert.com/discussion/5952789/highview-win-on-1st-appeal

SCUD

Hi all...

This is to conclude this case.

I have sent the appeal template and they have cancelled the charge notice.

Just make sure when you appeal online to pick "You are NOT the driver..."

Because they put 2 options to choose and they are almost identical, but one has the "...NOT the driver..."

Thank you all who supported and advised on this matter.