British Gas Homecare Annual Service is not annual

RichardS2

I have had Homecare with British Gas since 2002. In general I am pretty happy with it, despite the cost. However, one thing that irritates me is that the annual service is never annual. This year I was invited to book the next service 2 days before the anniversary, but the first appointment was 6 weeks away. We pay for a 12 monthly service, but they provide a 13 monthly service. What a wheeze. I have lodged a complaint, suggesting they are in breach of contract. I would be interested to know if this is a common occurrence?

notbritishgas

OP. Exactly the same thing happened to me.
I rang them to try to get an appointment within the contract year, but when they failed and made one outside the year they refunded me £60 from the previous years cost.

BodyOfBones

My new boiler was installed by them in Feb of 2017. Yep I know big mistake could of got it cheaper elsewhere!

Went to arrange my annual service at end of Jan 2018 and first appointment was 05 Mar 18. Not happy but lived with it. This appointment was cancelled 04 Mar 18. Engineers dealing with boiler breakdowns. Next available 10 May 18.

Ended up with £110 compensation. This year my online account would not let me book an appointment so I rang up last Monday to get it serviced on the anniversary in the first week of Feb and was given the date of 10 January! (To say I was lost for words was an understatement!) Ended up cancelling appointment due to family bereavement and have rescheduled for 16 January.

I will not be renewing my contract with them at the end of the month. Overpriced and after the conversations I had last year with the homecare team the customer service was diabolical

As long as its serviced annually the guarantee is valid for the 5 years so happy with that.