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Faulty washing machine
patgc
Posts: 429 Forumite
Purchased a Hoover one touch DXoC410C3 for my daughter mid November 17 from AO.com with 1years full guarantee, 10years parts. Its is now playing up and the front digital control panel is not working properly. Spoke to Hoover who said out of guarantee for labour, parts covered but must be inspected by their engineer and labour will probably cost over £100. Just 2 years old, Have contacted AO under the Consumer Rights Act as per Martins instructions with his letter and they have sent a standard reply
"We guarantee an appliance for the length of the manufacturer's warranty and the warranty expired on the 23rd of November 2017. Any repairs and engineer visits would now usually be chargeable.
The Consumer Rights Act covers you for up to 6 years and ensures that every product sold in the UK is fit for purpose, sold as described and of good quality. If a customer feels that their purchase did not adhere to the act, the retailer is obligated to prove that they sold their goods in the correct manner within six months.
After this period, as in this case, it becomes the obligation of the customer to prove that their purchase did not adhere to the act at the time of sale. Please note that the act does not cover you for any faults caused by wear and tear or accidental means, and the origin of this fault in this case has yet to be determined.
If you feel the fault was inherent from the time of purchase, you would have to prove this via an independent engineer at your expense. You would need to obtain an engineer's report stating the nature and cause of the fault and send it in to us by email or to the address below. Once we have the report we will be able to review if any further action can be taken for you:"
What do I do now. Can't really afford to pay out for an independant engineer, are they just trying to make me go away ? can I push this any further ?
Any help appreciated
"We guarantee an appliance for the length of the manufacturer's warranty and the warranty expired on the 23rd of November 2017. Any repairs and engineer visits would now usually be chargeable.
The Consumer Rights Act covers you for up to 6 years and ensures that every product sold in the UK is fit for purpose, sold as described and of good quality. If a customer feels that their purchase did not adhere to the act, the retailer is obligated to prove that they sold their goods in the correct manner within six months.
After this period, as in this case, it becomes the obligation of the customer to prove that their purchase did not adhere to the act at the time of sale. Please note that the act does not cover you for any faults caused by wear and tear or accidental means, and the origin of this fault in this case has yet to be determined.
If you feel the fault was inherent from the time of purchase, you would have to prove this via an independent engineer at your expense. You would need to obtain an engineer's report stating the nature and cause of the fault and send it in to us by email or to the address below. Once we have the report we will be able to review if any further action can be taken for you:"
What do I do now. Can't really afford to pay out for an independant engineer, are they just trying to make me go away ? can I push this any further ?
Any help appreciated
0
Comments
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I would phone up your local repair shop and get a quote to repair. Discuss the situation regarding the 10 year guarantee on parts with them and take their advice on that.0
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