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PPI Claim

Hi Everyone,

Firstly please don't moan at me but I recently used a PPI claim company to check to see if we had any PPI due to us. I did originally try myself using the free templates but never heard anything but have since been advised by the company that we were due over £6K of PPI from Lloyds bank. After some chasing myself with Lloyds the funds have now been received but at almost £900 less than we were originally advised. The issue I have is that the claims company have based their fees on the suspected amount due and not the actual amount received. I have sent an email to the company explaining what has happened but have not heard anything yet. Should we only pay the company based on what we have actually received ? I know that we should have done this ourselves to save having to pay someone but this has now been done and we know that the fees are payable. I'm not saying we won't pay them, but wanted some advice from the 'experts' on this site if we should stick to our guns and request the fees are amended in line with what we have actually received.

Thankyou in advance

Comments

  • dunstonh
    dunstonh Posts: 119,818 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Your contract will be based on the actual amount shown on the complaint response plus VAT at 20%. (if you had arrears/defaults/amounts written off as a settlement, they will bill against the full amount even if you didnt receive the amount in full as cash in hand)
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Nasqueron
    Nasqueron Posts: 10,796 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Have you "lost" any to tax on interest? If so you can reclaim that from HMRC

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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