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bank wont repay me my overpayment

The cooperative bank will not return an overpayment to me.
I have beeing paying a monthly amount to clear a debt via a debt operator sold by cooperative bank LCO.
LCO said Im owed over £800, but told me i had to call the bank to get the repayment. but the bank have not done anything about it and it has been 4 months now. I aslo have the account closed and it is in my married name, I am now divorced and the eveything is in my maiden name and bank will only pay checque out in y married name?
please can you advice..

Comments

  • Flobberchops
    Flobberchops Posts: 1,279
    1,000 Posts Fifth Anniversary Combo Breaker
    Forumite
    Have you approached the bank with the deed poll (or similar) to update your name on their systems? Have you raised a formal complaint?
    : )
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