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Comments

  • JustinRC
    JustinRC Posts: 8 Forumite
    First Anniversary
    Thanks ChattyChappy I understand what your saying about restitution and charges being proportional, you make a good point, but I'm happy with the outcome I got.
  • bertiewhite
    bertiewhite Posts: 1,904 Forumite
    1,000 Posts
    JustinRC wrote: »
    No I took responsibility from the outset admitting it was my oversight, which it was and said I was happy to accept the charge but asked them to reconsider moving the balance to standard rate. Which they did.:beer:

    I thought they'd re-instated the promotional rate? .....
    JustinRC wrote: »
    I just wanted to post a follow up. It took a couple of calls and an email proving my SO was set up to go out on the 25th and they have now reinstated my balance to the promotional rate.
  • chattychappy
    chattychappy Posts: 7,302 Forumite
    JustinRC wrote: »
    Thanks ChattyChappy I understand what your saying about restitution and charges being proportional, you make a good point, but I'm happy with the outcome I got.


    I started composing my reply before your post and hours later came back and posted it. If you got the promo rate restored then I agree, that's a fair outcome.
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