Unpaid direct debit

alandaniel132

I am using Post Office Online Saver for Direct Debit payment to Tesco Bank.

I found out there after few days, there is "UNPAID DIRECT DEBIT" that return/credit to my Post Office saving account. Making me missing one DD in tesco bank and lost the 3% interest.

Is there a way to complaint?

[Deleted User]

I found this via a popular search engine.

https://www.postoffice.co.uk/online-saver-enquiry

alandaniel132

i mean is it worth to ask/complaint about unpaid direct debit?

MisterMotivated

Why wasn't the Direct Debit paid? Did you have sufficient funds in your Tesco account?

alandaniel132

yes, sufficient fund. I also have no idea why it is not paid.
whom should i ask?

Katiehound

I would contact Tesco bank first, probably by phone because you should get a faster response.See if the DD was ever presented

After that PO savings

maxximus75

Is this a direct debit or standing order?


If standing order that you have set up from your Post Office account, then contact them to enquire.


If it is a direct debit that Tesco has arranged and not taken, then speak with them.

agrinnall

maxximus75 wrote: »

Is this a direct debit or standing order?

It says Direct Debit or DD four times in the OP, so I think your question is superfluous.

eskbanker

agrinnall wrote: »

It says Direct Debit or DD four times in the OP, so I think your question is superfluous.

Indeed, but to be fair it also says it's about a "Direct Debit payment to Tesco Bank" and I'd wager we're really talking about a payment from Tesco to PO....

MisterMotivated

eskbanker wrote: »

Indeed, but to be fair it also says it's about a "Direct Debit payment to Tesco Bank" and I'd wager we're really talking about a payment from Tesco to PO....

That was going to be my next question, as the OP also mentions the money being returned to PO account.

Terry_Towelling

alandaniel132 can you please confirm something. The money was to be taken by direct debit from your Tesco account and credited to your PO Savings account but the process failed - is that correct?

I ask because there are several contradictions in your original post and I know there have been issues in the past when trying to advise on the process of setting up direct debits to qualify for interest on the Tesco account.

What you appear to be saying is that a direct debit from your PO Savings account to your Tesco account has failed. That is the wrong way around. To qualify for interest the direct debit needs to take money from your Tesco account and pay it into you PO Savings account.