General Power of Attorney and NS&I

xylophone

It was the older enduring powers of attorney which only took effect on loss of capacity.

No - could be used (with the donor's consent) while the donor had capacity - if the donor became incapable, it had then to be registered with the OPG.

I know this because relative used EPA for his relative until around eighteen months ago when the donor was diagnosed with dementia and the OPG process had to be followed.

maisie1234

Still waiting for NS&I to call me back! Will chase tomorrow. I have just called Amex re some unused travellers cheques and they are just as bad. Spoke to someone in India who said I needed first to take my Dad into his bank along with his ID and mine and get them cashed with him there. I told her the whole point of POA is that I become that person. Otherwise he might as well do all of this himself!


It became clear that she didn't understand how GPOA worked and I ended up explaining what I thought I needed to do and she agreed!!


Thing is that I might be wrong and have a wasted journey. Why, why, why do institutions put untrained inexperienced people into the call centres. I even originally called the Bereavement Helpline but they put me onto the offshore team.


I suspect if I turn up at my local Nationwide bank where I registered the POA and where my Father banks they will help me because they know me. The POA has been registered with them but what a parlaver!