Currys laptop repair return problems

Hagar_uk

Just to clarify the laptop was left with Currys to return to their repair base, this was done on saturday, so not expecting update for a week or two.

CoolHotCold wrote: »

Currys are not refusing to do anything with it.

OP took the machine into a store, and they said that it looks to them to be mishap but will send away for a proper inspection and repair.

Looks like OP took the machine away instead of leaving it with them. First thing would be to allow Currys to send the machine away to their repair centre as the people in store haven't refused service, but explained to OP what it looks like to them and made OP aware of the likely outcome.

Two things will happen, either it'll be repaired or it'll be returned as received. If it's the first outcome no problem, if it's the second then you'll have to get an independent report stating it was not misuse.


However at the moment, getting an Independent report is premature as the OP hasn't allowed Currys to make a formal inspection of the unit.

Hagar_uk

I have quizzed my father before going to PC world to avoid embarassing myself at currys, my father first contact me as he thought it was skype issue., laptop has not been moved for months and never dropped. My father is housebound, and has it on a set table all the time. mt father did not even think it might be under warranty, but when i looked back at the purchase date it appears it was.

I work in an industry( B2B) where we have warranty calls, we always try to get full background of a call, I was surprised Currys did not ask any questions about the issue at the time, as that can help diagnose how an issue may have happened.

neilmcl wrote: »

OP, you said you bought the laptop for your father, in which case how do you really know how it's been treated in the time he's been using it. It doesn't take a lot for a laptop screen to crack and certainly doesn't require it dropping from a great height. My Dad broke the screen on his last year by accidentally placing a heavy object onto the top of the laptop whilst the lid was closed.

I think you're going to find this difficult to contest unless you can prove it wasn't accidental damage.

Hagar_uk

I agree if there was any physical exterior damage, it would be slam dunk obvious a fraudalent clain. There was none. The fault is internal part of the screen. If they can say it is valid to refuse a warranty claim on a screen, surely they could say the same about any part of the machine, motherboard stops working, must have been dropped.

Sitting on laptop, dropping it is the kind of thing I might do and have done (but always survived), but my fahter has very reduced mobility so laptop has always been a table trolly which it is impossible to fall from. I am guessing it comes down to difference of views on the cause of the fault.

bris wrote: »

You could sit on it by mistake and cause this damage,.


laptops etc get left lying about all over the place, usually the sofa and get sat on all the time, believe me I know.


You will struggle to win any claim where physical damage is present.