Spark NO MORE

D_M_E

Hi, Jenny - your reply clears things up somewhat.

Got me wondering, though - what happens to you when all queries/complaints relating to Spark are finally resolved?

Will you and your team continue at Ovo working on Ovo customer problems?

Former Spark Representative

Hi VfM4meplse

Thank you! It's great to be here, and I'm really pleased that Spark is now part of the OVO family. Really excited to see what the future holds.

Kind regards

Jenny
Customer Relations Team

VfM4meplse wrote: »

Glad to see your continued presence on the forum!

I'd recommend this from previous experience.

Former Spark Representative

Hi ferdinand0

That's great to hear. I am really pleased we were able to help.

Kind regards

Jenny
Customer Relations Team

ferdinand0 wrote: »

Hi everyone and thanks for your advises and support.





Hi Jenny, last Friday I found your contact looking around the forum, wrote an email to the address in your address and someone in the team has been helping me since then. Finally, we have been able to reset the R2 value to correct one and I should receive soon a refund.


Thank you.

Former Spark Representative

Hi D_M_E

Good question.

Although Spark Energy Ltd is in administration, Spark Energy will continue to exist as a brand, with the energy being supplied by OVO.

That means Spark Energy will continue, as part of the OVO family, and customers will continue to be billed by Spark Energy and assisted by Spark Energy customer service teams.

Hope this makes sense.

Kind regards

Jenny
Customer Relations Team

D_M_E wrote: »

Hi, Jenny - your reply clears things up somewhat.

Got me wondering, though - what happens to you when all queries/complaints relating to Spark are finally resolved?

Will you and your team continue at Ovo working on Ovo customer problems?