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Spark NO MORE
Comments
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Hi, Jenny - your reply clears things up somewhat.
Got me wondering, though - what happens to you when all queries/complaints relating to Spark are finally resolved?
Will you and your team continue at Ovo working on Ovo customer problems?0 -
Hi VfM4meplse
Thank you! It's great to be here, and I'm really pleased that Spark is now part of the OVO family. Really excited to see what the future holds.
Kind regards
Jenny
Customer Relations TeamVfM4meplse wrote: »Glad to see your continued presence on the forum!
I'd recommend this from previous experience.“Official Company Representative
I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi ferdinand0
That's great to hear. I am really pleased we were able to help.
Kind regards
Jenny
Customer Relations Teamferdinand0 wrote: »Hi everyone and thanks for your advises and support.
Hi Jenny, last Friday I found your contact looking around the forum, wrote an email to the address in your address and someone in the team has been helping me since then. Finally, we have been able to reset the R2 value to correct one and I should receive soon a refund.
Thank you.“Official Company Representative
I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi D_M_E
Good question.
Although Spark Energy Ltd is in administration, Spark Energy will continue to exist as a brand, with the energy being supplied by OVO.
That means Spark Energy will continue, as part of the OVO family, and customers will continue to be billed by Spark Energy and assisted by Spark Energy customer service teams.
Hope this makes sense.
Kind regards
Jenny
Customer Relations TeamHi, Jenny - your reply clears things up somewhat.
Got me wondering, though - what happens to you when all queries/complaints relating to Spark are finally resolved?
Will you and your team continue at Ovo working on Ovo customer problems?“Official Company Representative
I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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