Britannia / BW Legal successful resolution

mrrm1st

I just wanted to share my experience in case it helps anyone. Three years ago I got a letter from a legal firm (not BW) saying I owed £160 for an unpaid parking fine plus legal fees for a PCN I had never received relating to a leased car I drove.

I corresponded with that firm and thought it was resolved (basically I had paid to park using an app but under wrong registration number without realising), then three years later got a letter from BW Legal saying I owed £145 or they will seek instructions from Britannia to obtain a ccj against me. I emailed them with a polite email explaining the history and sending the previous correspondence. They emailed back some aggressive tripe and then sent me a letter of claim.

In the meantime I made an information request to both Britannia and BW Legal under GDPR. Britannia replied today providing copy correspondence. It transpires they issued the penalty charge notice to Zenith (the car leasing company) and chased it up and gave final warnings etc to zenith who communicated none of this to me. When it went toxic after three months, zenith kindly named me as the driver and gave Britannia’s Legal team my details, hence I got the legal demands out of the blue.

Britannia, have said “Britannia Parking have amended their processes in line with current BPA guidelines, furthermore on review of the Parking Charge Notice I can confirm we have decided to no longer continue with our legal case.

We have instructed BW Legal to close the claim.”

So it ended well, but not before a whole bunch of hassle and aggravation. I couldn’t find a sensible email address to contact Britannia on and so used their corporate parking enquires one. They have replied from dpt@britannia-parking.co.uk should anyone need it.

To be fair, Britannia have been very good and dealt with it very well. BW Legal have been grossly incompetent (to be kind) so skipping out the monkeys and going straight to the organ grinder paid dividends.

Thanks

Rich

Redx

a great story to read, but the ZENITH part bothers me , and here is why


ZENITH is a debt collector and part of DRPL (although there may be a lease company called ZENITH for all I know)


normally BRIT would have given it to DRPL and their ZENITH division would have inflated the charge by £60 , to £160 from say £100 , we see this all the time


so I am no wiser as to the name of the lease company, as I believe that ZENITH may have been the incompetent debt collector (which they are)


but well done on your win

mrrm1st

Just to clarify Zenith (vehicle solutions) was the leasing company I leased the car through. The fact that there is a zenith debt collector is just a coincidence.

Thanks

beamerguy

We are all happy for you and yes, you are right, BWLegal are incompetent, we are seeing this on a daily basis now

I don't think anyone should take any notice of you saying
"Britannia have been very good" ?
Britannia bowed out because they knew they were on a loser.
If they were that good, they would never instructed BWLegal

It's all a big try on to see how much money they can grab.
Britannia are firmly in the class of scammers and BWLegal go along with it because they know no better

Redx

mrrm1st wrote: »

Just to clarify Zenith (vehicle solutions) was the leasing company I leased the car through. The fact that there is a zenith debt collector is just a coincidence.

Thanks

ok , maybe so, but the £160 is a typical DRPL/ZENITH figure that has been seen thousands of times, and BRIT will definitely have given it to a debt collector

so maybe ZENITH were dealing with ZENITH ? or maybe B W LEGAL added on the extra £60 as debt collector fees ?