ADVICE NEEDED!! Miss Sold Utility Warehouse

dawsieboy84

Hi

I am after some advice if possible, I recently signed up to an all in one package for mobile (which I did not need but was told I needed for the savings) telephone and broadband plus gas and electricity by UW.

I was told I needed all services to qualify for their savings and also get free bulbs and a smart meter. To date the smart meter has not been fitted as nobody is doing it in my area even though I was told it would be done almost right away.

Whats more is I am paying £10 for a mobile SIM I do not need but was told I had to have, I am paying around £9 per month more for phone and BB than other competitors could offer, and my gas and electricity charges per KW/H are basically the same as any other supplier of not more?!

I feel I have been proper done here?

How can I get away from them as I have complained but it just falls on deaf ears?

Thanks!

Cardew

Welcome to the forum.


Martin has decreed that all posts concerning this company should be on the following thread.


https://forums.moneysavingexpert.com/discussion/2473547/utility-warehouse-telecom-plus-discussion&highlight=utility+warehouse


I suggest you read his first post.


If you consider you have been missold the package I suggest you go to Citizens Advice.