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Why Does Switching Have To Be So Difficult?
I have just spent a couple of hours searching for a better tarrif. I decided to go with the energy club recommendation in partnership with money supermarket.
I am switching from British Gas to British Gas. Despite this the site is asking me for my meter's MPAN and MPRN. I have never been asked for these before. Ever. Apparently they are on my bill. No they are not. Only my meter number and customer number. They are also, supposedly, on my meter but as I am 100 miles away at present that doesn't help.
The site gives a telephone number, premium rate, to help you find these numbers. To speak to a robot. Unfortunately the robot couldn't find my address even though the house has been there since 1847 and I have owned it since 1980!
Three other sites offer exactly the same tarrif as Cheap Energy Club so sorry Martin you won't be making any money out of me this time. I am going to forgo my £25 cashback from you and go with a site that doesn't request information that doesn't exist for a 170 year old house that can't be found.
Life used to be so much simpler,
I am switching from British Gas to British Gas. Despite this the site is asking me for my meter's MPAN and MPRN. I have never been asked for these before. Ever. Apparently they are on my bill. No they are not. Only my meter number and customer number. They are also, supposedly, on my meter but as I am 100 miles away at present that doesn't help.
The site gives a telephone number, premium rate, to help you find these numbers. To speak to a robot. Unfortunately the robot couldn't find my address even though the house has been there since 1847 and I have owned it since 1980!
Three other sites offer exactly the same tarrif as Cheap Energy Club so sorry Martin you won't be making any money out of me this time. I am going to forgo my £25 cashback from you and go with a site that doesn't request information that doesn't exist for a 170 year old house that can't be found.
Life used to be so much simpler,
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Comments
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Ten or more switches and no difficulty whatsoever .
( martin is never going to read your post << complaints about mse should be addresed via EC contact us .>>
Agree life used to be simpler everybody knew how to do the basics of daily life.0 -
Every bill I have received in the last 8 years has the MPAN and MPRN on it. Normally they are apart from your meter reading and billing details. The Electricity normally has a Supply number which consists of two rows of digits with a large S at the left hand side. Your MPAN is the bottom row of digits. Your Gas MPRN is normally printed as a single 10 digit number, and labelled Meter Point Reference.0
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PeterGr. Thanks for that. I found it on the sheet of paper that I always throw in the bin. I have never been asked for these numbers before and I have just switched through Simply Switch and wasn't asked for them on there.0
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Anthony's. You are correct I was switching from one BG tarrif to another BG tarrif.0
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The reason why they ask for the numbers is to prevent error transfers.0
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