Economy Energy

baldric300

Perople should steer clear of this company. They are a shambles.

Two months up front followed by a handful of months being overcharged to the tune of a 3 figure sum. Switch for a better deal and they continue to take money by DD after I have ceased being a customer even though I am massively in credit. Complaint results in zero action (other than automated email) after one week. Even get a letter complaining about me cancelling the DD so they can't go on swiping my money. Complain about that letter and get a repetition of that letter the same day. The Economy part of their name would appear to be all about the company's economy, not their customers.

Now approaching three months since the switch date. We did agree the amount owing to me (after intervention by [EMAIL="social@economyenergy.co.uk"]social@economyenergy.co.uk[/EMAIL]) and I was told five weeks ago that a cheque has been requested. Well it has still to arrive, despite a reminder three weeks ago. This company apparently cares more about their cash flow than customer satisfaction (financial controller's policy wins out over customer services or social media/PR).

In a few days I can (and will) use the ombudsman to get bak my money (over £300).


Sky News report this company is in serious financial dificulty. Google it for yourself if you are interested vecause I am not allowed to post links.

SavingAway88

We've had the same issue and now I don't know what to do - we've been trying to get the amount they double charged us for over a year now as we moved to a new flat, and stayed with them.
So they were charging us two different accounts.Finally stopped them doing that, couldn't get a refund, never received a final bill. Sent emails, called so many times.

Was just waiting until our time was up so we could switch. We did...and now they've carried on charging us again. Have cancelled all the DDs but again, I can't bear how much time and energy this is going to take when after a year I got no further with the last account.

Can I go to the ombudsman with this? They definitely owe me at least £300.

falcieri

After today's announcement in the news, I suggest you keep on at them. I am owed too. I refuse to give up and now that they have been banned from taking new customers on for 3 months until they sort themselves out, it's in their interest to clear accounts. Of course, I think this decision may well put them into administration judging by how much money they owe customers, so I suggest you push hard now.