nPower - Ridiculous direct debit increase advice please

amcg100

Yes, well ring them up and argue your case on that basis, - pleased to hear that n power refunded your over-payment straight away. So long as that keeps up you cant really go wrong.
good luck with it

OPMDaze

Biggest mistake was going direct debit with a company with a history of emptying bank accounts. Personally I'd close that bank account, open another and pay quarterly over a counter.

diego_94

Got this resolved today, raised a complaint, and armed with the facts refused the increase as their estimate is way out of line given recent consumption. Direct debit reduced to £80. Its a little higher than before, but I received a refund, so that will cover the extra for a few months.

nPower

diego_94 wrote: »

Short version, can give more details if needed.

Signed up for an nPower fixed tariff when we moved into our new house end of June. Direct Debits set at £73 per month. Some to the end of Dec they have issued us a refund of £118 for over payments during this period, and now wnat to put up our direct debit to £118 per month!

They are estimating we will use £1300 of energy in the next year despite only using £257 in total since the end of June to end of Dec. I feel that this estimation is way way too much, and would like to fight it.

Have spke to ucstomer services who are adiment that this is correct. What can I do to take it further?

Hi diego_94,

Thanks for your message. We'll be able to help with your Direct Debit query - please contact us using the details on our profile page.

Thanks,

Jen

David2Prit

Tell them to do one.