problem with dating site 'badoo' over an accidental purchase

seanny

I am on the dating site 'badoo'

Normally, to get access to features of the site that are chargeable I pay for credit on a one-off basis. I think I get 2000 credits for £14.99.

On 29/12/2018 I upgraded to their premium service. This is available for varying lengths of time. I don't have this information to hand but I think it starts at about £4.99 for 4 days, through to a monthly subscription of about £25, and finally a one-off subscription 'for life' charged at about £120.

I appear to have accidentally chosen the one-off subscription for life.

Two days later, having realised my mistake after getting a confirmation email, I contacted badoo to tell them about my mistake and to ask for my subscription to be cancelled. However, I then received this response in which they refused to issue a refund:

"Since you previously added your payment details to your profile, you were able to purchase our service with our one-click method. We suggest that you remove your payment details from your account to prevent this from happening again.

Unfortunately, according to our Terms and Conditions, this type of service is non-refundable.

For more information, please read our Terms and Conditions here: http.badoo.com/terms."

I think that the relevant terms and conditions referred to are in the following paragraph (I have just copied what I think is relevant):

"Badoo offers you the opportunity to pay for certain services offered on the site. Badoo’s premium services include various opportunities...All of these premium services can be purchased after you register, and you may subscribe to the premium services for various lengths of time.

Once you have paid for any premium services, you have the right to cancel and be reimbursed for all payments received within 14 days. If you wish to cancel please let us know via Feedback Page.

Please note that if you choose to download any of the Content which forms part of any paid for service within the 14 day period, you may lose this right.

You can change your Auto Top-up at anytime in your payment settings on your profile page. "

I think I may have used some of the features which are part of the premium service. Given that it is possible to pay for the premium service for just a short period I think it would be fair for me to be given the option to pay for the shorter duration and for the additional features to be then cancelled.

As of yet I think my payment is still in my 'pending transactions' according to my online bank account.

I do not think they are behaving fairly in the circumstances I have described.

Do I have a case?

[Deleted User]

seanny wrote: »

I am on the dating site 'badoo'

Normally, to get access to features of the site that are chargeable I pay for credit on a one-off basis. I think I get 2000 credits for £14.99.

On 29/12/2018 I upgraded to their premium service. This is available for varying lengths of time. I don't have this information to hand but I think it starts at about £4.99 for 4 days, through to a monthly subscription of about £25, and finally a one-off subscription 'for life' charged at about £120.

I appear to have accidentally chosen the one-off subscription for life.

Two days later, having realised my mistake after getting a confirmation email, I contacted badoo to tell them about my mistake and to ask for my subscription to be cancelled. However, I then received this response in which they refused to issue a refund:

"Since you previously added your payment details to your profile, you were able to purchase our service with our one-click method. We suggest that you remove your payment details from your account to prevent this from happening again.

Unfortunately, according to our Terms and Conditions, this type of service is non-refundable.

For more information, please read our Terms and Conditions here: http.badoo.com/terms."

I think that the relevant terms and conditions referred to are in the following paragraph (I have just copied what I think is relevant):

"Badoo offers you the opportunity to pay for certain services offered on the site. Badoo’s premium services include various opportunities...All of these premium services can be purchased after you register, and you may subscribe to the premium services for various lengths of time.

Once you have paid for any premium services, you have the right to cancel and be reimbursed for all payments received within 14 days. If you wish to cancel please let us know via Feedback Page.

Please note that if you choose to download any of the Content which forms part of any paid for service within the 14 day period, you may lose this right.

You can change your Auto Top-up at anytime in your payment settings on your profile page. "

I think I may have used some of the features which are part of the premium service. Given that it is possible to pay for the premium service for just a short period I think it would be fair for me to be given the option to pay for the shorter duration and for the additional features to be then cancelled.

As of yet I think my payment is still in my 'pending transactions' according to my online bank account.

I do not think they are behaving fairly in the circumstances I have described.

Do I have a case?

Nope, no case.

NotRichAtAll

Please note that if you choose to download any of the Content which forms part of any paid for service within the 14 day period, you may lose this right.

I think I may have used some of the features which are part of the premium service

I do not think they are behaving fairly

seems fair to me



Happy new year hope you get a date

Aylesbury_Duck

I don't think you have a case. Good luck, hope it works for you.

mirta_2

Why are you commenters so confident the OP doesn't have a case?

First of all, the subscription was an accident. Second, you don't "download" the content, as per Badoo's response. Certain features become available. If you had not realised you had taken out a lifetime subscription, or any subscription at all, you might unwittingly use them. For example, one of the features (by the way the full range isn't exactly impressive) is that you can message new users before non-premium subscribers. How are you supposed to know once you have a subscription who was new or not. The app doesn't tell you that you're now taking advantage of the subscription.

powerful_Rogue

mirta_2 said:

Why are you commenters so confident the OP doesn't have a case?

First of all, the subscription was an accident. Second, you don't "download" the content, as per Badoo's response. Certain features become available. If you had not realised you had taken out a lifetime subscription, or any subscription at all, you might unwittingly use them. For example, one of the features (by the way the full range isn't exactly impressive) is that you can message new users before non-premium subscribers. How are you supposed to know once you have a subscription who was new or not. The app doesn't tell you that you're now taking advantage of the subscription.

Why are you replying to a thread that is over 2 years old?

Spank

With 6 posts I was expecting a new member boosting their count, but you joined in 2010, searched out this thread in the middle of the night rather than start your own. 

mattyprice4004

mirta_2 said:

Why are you commenters so confident the OP doesn't have a case?

First of all, the subscription was an accident. Second, you don't "download" the content, as per Badoo's response. Certain features become available. If you had not realised you had taken out a lifetime subscription, or any subscription at all, you might unwittingly use them. For example, one of the features (by the way the full range isn't exactly impressive) is that you can message new users before non-premium subscribers. How are you supposed to know once you have a subscription who was new or not. The app doesn't tell you that you're now taking advantage of the subscription.

Because they don’t, just like I’m confident there was no need to bump such an old thread. 

Be less click happy, both when digging up old threads and subscribing to stuff

bris

I'm sure the OP's happily married with 2 kids by now so £120 accidentally well spent.