Economy energy inflated bill

teamgb

I received an electric bill dated 28th Dec, I was only able to open it today.


They have used an estimated reading dated 20th Dec.


I gave them an actual read on 21st Dec.


The bill puts me about £250 in the red when I should be about £150 in the black.


I am now expecting an increase in my DD to follow.


I have sent an email to complain.


Keep an eye on your bills.

System

Just call them with an actual meter reading and ask them to re-bill you.

You can quote this Condition from their Supply Licence:

Condition 21B. Billing based on meter readings

21B.1 If a Customer provides a meter reading to the licensee that the licensee considers reasonably accurate, or if the Gas Meter is read by the licensee, the licensee must take all reasonable steps to reflect the meter reading in the next Bill or statement of account sent to the Customer.

21B.2 If the licensee considers that a meter reading provided by a Customer is not reasonably accurate, the licensee must take all reasonable steps to contact the Customer to obtain a new meter reading from him.

FestiveJoy

teamgb wrote: »

I received an electric bill dated 28th Dec, I was only able to open it today.


They have used an estimated reading dated 20th Dec.


I gave them an actual read on 21st Dec.


The bill puts me about £250 in the red when I should be about £150 in the black.


I am now expecting an increase in my DD to follow.


I have sent an email to complain.


Keep an eye on your bills.

Something seems seriously wrong if the estimate compared to the actual is £400 apart.

When was the last time (before 21/12) you provided the supplier with an actual meter reading that was incorporated into a statement?

As Hengus says, now you have provided a meter reading (and assuming it is accepted), this will now be included in your next regular bill or statement.

I wouldn't expect there to be any change in direct debit at this time, but if you really are £150 in credit at this time of year, then the supplier may opt to reduce the direct debit amount in future.
Any difficulties, MSE has a really useful article on this here:
https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

Also, if you really are £150 in credit, let alone being £400 adrift of what the supplier estimates you to have used, ensure you update your anticipated annual usage figures, and do another check on a comparison site. It appears you either over-estimated your annual usage when you started this tariff 6 months ago, or yoiur usage has since reduced sonsiderably from what was expected back then, and that can significantly affect what is the best deal for you.

:xmastree::xmastree::xmastree::xmassign:

HampshireH

Not really sure where you complaint is justified when you haven't even given them an opportunity to rectify what you perceive to be their error.

Their internal cut off for meter readings may have been the 20th to enable them to provide a bill for the 28th (bearing in mind the bank holidays and weekend in between).

Just give them a call and ask them to re adjust it based on your actual reading. Their FAQs say they will balance it out

Of course we’ll do our best to make sure there are never any problems with your bill, and if something does go wrong, we’ll probably spot it right away. Then our team will focus on putting it right before you even notice it.

However, if you’re certain something’s wrong with your bill, or it doesn’t add up to what you were expecting, please give us a call. You will need to provide your up to date meter readings, we will recalculate your usage and update your bills in the next month.

They don't appear to have done any thing wrong as such (not yet anyway) so seems a simple fix?

teamgb

I gave them a meter reading in October.


I also gave them a reading in November.


I switched to them in June and made several requests for my first gas bill. I did not get a bill until December when I made a complaint.


My point is that they have inflated the reading well beyond what is reasonable taking into account my past usage.


Correction the last bill I received was August

FestiveJoy

teamgb wrote: »

I gave them a meter reading in October which they used to bill me.


I also gave them a reading in November.


I switched to them in June and made several requests for my first gas bill. I did not get a bill until December when I made a complaint.


My point is that they have inflated the reading well beyond what is reasonable taking into account my past usage.

What was the anticipated annual usage figues used when you joined the supplier?
What are they now, according to your latest statement received?

You need to enquire as to why your reading for November was not included in the statement.
You appear to already know the supplier's complaint procedure, so use that if necessary to obtain a response.

Please post the response in this thread when you get it.

In the meantine, please read, digest and follow the information in the link I provided earlier


:xmastree::xmastree::xmastree::xmassign:

teamgb

My estimated annual usage when I switched was 6000kWh.


The estimated annual usage on my statement is 1156kWh. ???


My actual usage from 24th Aug to the 21st Dec is 2071kWh.


My total usage from switch date 22nd June is 3449kWh.


The bill from 24th Aug up to 20th Dec is 5085kWh.


Just to add they attempted to increase my fixed tarriff by about 60% a few months after I switched. They would not accept my tarriff was fixed until I provided copy welcome emails from them.

Sterlingtimes

Nothing is regular or consistent with Economy Energy. I also suffered from their attempt to take me off the contractually agreed fixed price tariff and place me on a variable tariff with a price increase of 88% for gas. OFGEM and the Citizens' Advice Bureau Extra Help Unit intervened on my behalf and I received a letter from Economy Energy agreeing to honour the fixed price contract.

Check that they are charging you according to the correct tariff.

Of course, they do charge two months of direct debit charges upfront but this is in accordance with their terms and conditions.

More recently, they have stopped using the smart meter readings and are using estimated readings.

Many ex-customers at Trust Pilot are posting that they are unable to recover money owing to owing to them. It does seem that Economy Energy is trying many means to raise cash and their reevalution of monthly amounts due is usually on the high side. It appears that they are over-collecting revenue from their clients with a view to funding amounts that they owe to others.

falcieri

One of the main reasons I left Economy Energy 2 months ago was their complete inability to add metre readings I submitted them and using inflated estimated readings that were nothing like what I was using. They seem completely incapable of doing anything efficiently. Needless to say, it's now been 9 weeks and I'm still waiting for the refund I should have had by 19th December......

Mr.Everready

I've just logged in to their site and been hit with the same issue. A massive over estimation on the bills.

3856kWh for a month of electricity ! End of November I was £300 in credit, now its showing I owe them £180
400 units of gas ! End of November I was £400 in credit, now its £55 in credit.


I'll send in my correct reading at lunch time, lets see if it's rectified quickly.

Mr.Everready

To make this worse I submitted readings on 19th December


19th gas, reading was 6071. 20th on the bill says 6319
19th Elec, reading was 24994. 20th on the bill says 28443