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Bank sent cheque for refund then wanted it back

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Hi folks

Posting on behalf of a friend who is worried about her daughter. The daughter has a loan with a bank and a while back (month or two I believe) sent a cheque saying they'd overcharged interest or something so were giving her a refund. She has spent this money. A week or so ago the bank contacted her to say the cheque was an error and they're demanding it back. I'm not 100% sure but I believe the letter indicated that she may still owe something on the original loan too.

Just wondering what rights she has on this. She's a mum to two young kids and was made redundant due to employer closing a couple of months back so she'd not flush with cash and is extremely worried at this unforeseen debt. Since it wasn't a case of the bank putting it into her account but sending her a cheque is the rule about paying it back still standing, and if so can they apply any penalty charges/interest or demand a repayment in a particular timeframe?

Thank you

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