New washer/dryer banging around and completely out from its place

blizeH

We arrived home today to an incredibly loud banging sound - our new washer dryer (which we had professionally fitted) was smashing around the utility room and has completely come out:



The cats were terrified and this seems really dangerous - I haven’t had a chance to move it and check whether the tiles are damaged yet.

Any idea what could have caused it please? Going to call John Lewis tomorrow but wasn’t sure if there’s something obvious we can check before hand (for example I know about the bolts you’re supposed to take off when moving it)

Thanks

Browntoa

There's something seriously wrong with it .

Should not move around like that

Homersimpson

Is it the first time its been used or the first time for a big load?

Washing machines come with fixing in the back which hold the drum steady whilst in transit, these need to be removed before its used and it may be that one has been accidentaly left in.

If you look in the operating manual it usually shows you which ones need to be removed.

if one has been left in take a photo and send it to JL.

Ectophile

They are often referred to as "transit bolts".

getmore4less

Was it leveled properly?

getmore4less

Shouldn't be leaving new appliances unattended for a few uses.
(some will say never).

DigForVictory

As a serial washing machine abuser, I'n impressed.

You did check the load was more or less evenly distributed? (Indeed, did you consider weighing the load before starting it? I've surprised myself but thinking "oh it's only a few thing" & then when I actually got the bag on the scales realising Ooops.)

For tonight, I'd focus on getting back on the right side of my cats and asking JL for advice tomorrow if they're open.

blizeH

Thanks guys! It’s new-ish - we’ve only had it for a few weeks but it’s been through probably 30 or so various wash or dry cycles. We’ve been doing washes little and often since the drying aspect can only take 3kg or so.

The load we put in was on the heavier side but it was a wash only and not even close to 4kg let alone 8kg. Maybe it held the water and went over 8kg which caused the problem?

EssexExile

Most machines now won't spin if the load is out of balance. If you really have removed all the transit bolts/brackets then I'd say it's faulty.

Don't worry about weighing clothes, just don't cram stuff into the drum & you should be OK, leave a gap at the top so things can move around.

basill

Ours used to walk around a lot, it needed the feet adjusting so they all touched the floor and the machine could not rock