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Reasonable time to repair new car

I bought a brand new ford early November 2018 and within 10 miles the engine warning light illuminated. I returned the car to the main dealer for repair. They have attempted several repairs with none of them successful enough to return the car to me. How long is a reasonable time to repair the car or is two months beyond reasonable?

Comments

  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If a new car had to be returned after just 10 miles I would be asking for a different car. Two months is beyond reasonable.
  • marlot
    marlot Posts: 5,009 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If a new car had to be returned after just 10 miles I would be asking for a different car. Two months is beyond reasonable.
    I agree. It's time to reject the car as not fit for purpose.



    I hope they've put you into a curtesy car in the meantime.


    If the dealer gives any pushback I'd be ringing Ford customer servces on Monday.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Legally they're only allowed one attempt at a repair, in fact if the fault arose within 30 days then you could exercise your short-term right to reject.
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