Reasonable time to repair new car

Blackcombe

I bought a brand new ford early November 2018 and within 10 miles the engine warning light illuminated. I returned the car to the main dealer for repair. They have attempted several repairs with none of them successful enough to return the car to me. How long is a reasonable time to repair the car or is two months beyond reasonable?

Norman_Castle

If a new car had to be returned after just 10 miles I would be asking for a different car. Two months is beyond reasonable.

marlot

Norman_Castle wrote: »

If a new car had to be returned after just 10 miles I would be asking for a different car. Two months is beyond reasonable.

I agree. It's time to reject the car as not fit for purpose.



I hope they've put you into a curtesy car in the meantime.


If the dealer gives any pushback I'd be ringing Ford customer servces on Monday.

neilmcl

Legally they're only allowed one attempt at a repair, in fact if the fault arose within 30 days then you could exercise your short-term right to reject.