Toys r us store refund policy?

CovYorky

In all retailers I've worked in, and there are a few(!) it has always been 28 days. If not contact your local trading standards on your mobile in front of them. That should do the trick!

Alternatively, ask for a credit note or gift card to the value if your thinking of buying something else from them. That way they know they're keeping a sale.

AlexUK_3

My original question seems to have been lost in all the exchanges, I know the obvious now is just to go and ask!

But it is an unopened toy that was brought 7 days ago, I have just changed mind, which legally means I have no right to a refund, but what I wanted to know was do they operate like say Argos that its a no questions money back if you have receipt etc within 28 days even if you just chage your mind?

Thanks again

DaisyFlower

Tried to take an item back before on same basis and they said no refund. I even had a problem getting a refund from them on a faulty item!

I dont shop there anymore and stick to Argos etc who are much better with refunds.

muz

I bought a toy last xmas and hid it at my parents house. Promptly forgot all about it, and it was only discovered in June! I phones Toys R Us, who said it would be fine to return, as long as it was still sealed, etc.
When I got instore, the assistant didn't want to refund, but I quoted the telephone call, and she changed her mind!
I think it may be down to luck, then. I would say phone them, and if they agree to a refund, make sure you get the name of the person you dealt with.