Tonik Energy - Fixed Tariff Debit

P.R

If someone could help on the issue below, it will be greatly appreciated!

My parents are currently with Tonik Energy & their Positively Green v5 fixed tariff (1yr) recently ended last week. They were paying £67 per month and in process of moving to new suppliers at the start of January.

All bills have been paid, until they receive the last bill when the switch of suppliers occurs.

The concern they have is on their account it shows they are in Debit (due to more gas/electric being used whilst they were on the fixed tariff price) but will this amount need to be paid as part of the last bill, even though they were on a fixed tariff?

JJ_Egan

Tariff fixed means .


Usage and total cost not fixed.
Tariff means unit prices and standing charge are fixed .
Total costs depend upon amount used.

System

P.R wrote: »

If someone could help on the issue below, it will be greatly appreciated!

My parents are currently with Tonik Energy & their Positively Green v5 fixed tariff (1yr) recently ended last week. They were paying £67 per month and in process of moving to new suppliers at the start of January.

All bills have been paid, until they receive the last bill when the switch of suppliers occurs.

The concern they have is on their account it shows they are in Debit (due to more gas/electric being used whilst they were on the fixed tariff price) but will this amount need to be paid as part of the last bill, even though they were on a fixed tariff?

You, or your parents, need to check that the debit balance is based on an actual and not an estimated meter reading. Any debit balance will be billed on the Final Account.