RBS & Natwest Branches

br0llz

Does anyone have a clear answer on the question: “can RBS customers bank at NatWest’s without the need of paying-in-slips, ID etc?”

The *Official RBS Line* both in an RBS branch and over the phone to premier banking is that yes, you should be able to pop your RBS card in the reader and Bob’s your uncle, Fanny’s your aunt, deposits, withdrawals, account closure, account opening everything all working fine!

In practise I find Natwest to be exceptionally hostile, often point blank refusing to even try reading the card, no matter it’s RBS subsidiary brand branding.

Before anyone tells me to “just not use RBS” I’ve been a customer for more years than I care to mention, as has my family, changing banks isn’t an option.

boo_star

You've been given the clear answer. Yes, you can use Natwest branches as an RBS customer and vice versa.

If a branch is refusing to do this they've obviously "gone rogue."

Perhaps an official complaint might help to get someone higher up put pressure on them to fall in line.

RBS's entire branch closure plan is dependent on being able to use either brands branches so there's going to be a big incentive to stop this petty us vs them mentality before it becomes a real problem.

DCFC79

What you could do is open an account at a bank with a branch local to you and use that to pay money in etc and then transfer x amount over to your RBS account.

colsten

br0llz wrote: »

Before anyone tells me to “just not use RBS” I’ve been a customer for more years than I care to mention, as has my family, changing banks isn’t an option.

What do you gain from being loyal to RBS? By all means, keep an account there, but why not sample some of the other banks? If you play your cards right, you could even get paid for doing so.

agrinnall

colsten wrote: »

What do you gain from being loyal to RBS? By all means, keep an account there, but why not sample some of the other banks? If you play your cards right, you could even get paid for doing so.

Don't encourage them, we need people to stay put and pay over the odds so that those of us who aren't blind can profit from their obstinacy .

br0llz

I’m a shareholder in RBSG, have been since the pre-crash days.

I’ve decided to launch a formal complaint with them basically. Irritating set of affairs.

It can’t possibly change policy across the whole organisation but hey ho

EssexExile

br0llz wrote: »

Before anyone tells me to “just not use RBS” .....

I wouldn't think of it, but after some not very good experiences I would tell you to avoid Natwest whenever possible.