First Direct - lots of problems today

hoc

Had been seeing occasional errors when doing basic tasks such as reviewing previous statements and now my Faster Payment made out of account still has not reached destination more than 2 hours later.

Willing2Learn

Faster Payments are only guaranteed to arrive at the destination account by the end of the following business day. There is definitely no reason to assume the transaction will be completed the same day over a bank holiday (or within two hours). Be patient.

And happy Christmas

Brewer20

I've found any larger amount say over £1k transferred out over a weekend or non business day seems to take longer than 2 hrs, maybe next day. If I need to do it at such a time for a larger amount I do it in two payments below £1k seems to work faster.

elliotboy

I did 3 separate faster payments from lloyds to tesco bank on Monday totalling nearly 25k. the first was at 8.23 am, the second 4.50pm and the third 5.10pm. presently only the second shows in the tesco account, 4.5k. the other two were 15k and over 5k. so some 20k still to make an appearence!! I got the bank details correct each time(verified by lloyds Monday evening). should I be worried??

maxximus75

They are probably stuck awaiting approval from the fraud team due to the amounts and multiple transfers.


It will add extra time to the transfer and you may even get a call from the bank to confirm.

Brewer20

maxximus75 wrote: »

They are probably stuck awaiting approval from the fraud team due to the amounts and multiple transfers.


It will add extra time to the transfer and you may even get a call from the bank to confirm.

This really


My wife had this with First Direct, we've both been customers for years. I move money around on a regular basis so no problems she does occasionally. The one time she wanted to move a large amount to a new payee she ended up having to ring up as the payement had took over 24hrs. She was put through to their fraud/security/anti money laundering folk, after a few questions answered the payment was authorised later that day.

hoc

It was a single payment to an existing payee and not a large amount. Fraud team, etc. were not involved. Customer service confirmed "systems were slow today". Payment went through in the end about 7 hours later.

NotRichAtAll

hoc wrote: »

It was a single payment to an existing payee and not a large amount. Fraud team, etc. were not involved. Customer service confirmed "systems were slow today". Payment went through in the end about 7 hours later.

ah well it was a good ending, we can all sleep easier tonight.

Just realised you also posted your thread on christmas day, and your complaining about Lots pf problem's today, its a bleedin holiday period things are going to be clogged up.

No_6

It's a holiday !!

just send best wishes too ALL

hoc

NotRichAtAll wrote: »

ah well it was a good ending, we can all sleep easier tonight.

Just realised you also posted your thread on christmas day, and your complaining about Lots pf problem's today, its a bleedin holiday period things are going to be clogged up.

I don't understand why people come back to post things like this. What has your reply achieved?



Anyway, Faster Payments are processed 24/7, so no, holidays are only supposed to affect standing orders.

NotRichAtAll

I don't understand why people come back to post things like this

Simply because i can, who posts on xmas day that a faster payment has not gone through in record time on a holiday.......................

What has your reply achieved?

what did your original post achieve?