Six fines- help please

Happy38

Hi all,

I’ve been through the forums but can’t find something specific to this enquiry. Would be grateful for any thoughts on the below.

The driver of the car was parked in an indigo car park, the driver paid for their tickets via text. This wasn’t the first time they had paid by text but usually the driver paid at the machine.

The driver has recently received a number of parking tickets (six). The letters were addressed to the correct named driver of the vehicle (presumably the details came from the Dvla). The fines for two of the tickets were paid as the driver realised that they had made the text a couple of hours after parking and therefore was over the 20min “allowed” timeframe. This is probably a mistake but the driver has too much on to have an extra worry to deal with.

When the subsequent fines were received the driver checked their text messages and saw that a text had been made within the prerequisite time (or in two occasions slightly in advance).
The driver made an appeal and without checking forums made the appeal in the name of the driver.

One of the three appeals was rejected, no response was given by indigo to the driver in respect of the others. But subsequently, even in relation to the fines that have been appealed but for which no response has been made by indigo, the ZZPS demands started.

One of these demands in fact related to one of the fines that had been paid (admin fee plus the balance between £60-100 as they presumably think the driver paid late (the driver disputes this)).

The drivers question is that because the drivers name was correctly addressed on the invoice, some fines have been paid from the drivers bank account, and the appeal was made in the drivers name. Plus the fact that the driver has also (probably erroneously) spoken to indigo on the phone to try and sort it out and probably gave the drivers name at the time. Is all Hope now lost and the driver should just admit defeat and pay? This is also because in checking bank statements the driver can’t see the money leaving the bank account on the days the driver thought they had paid by text.

The driver honestly thought that they were making payment correctly and indeed paid the fine when they realised that the text had been sent late. But the whole manner of the company, the call the driver had with the company and the way the driver was spoken to, the errors made on the letters (eg indigo saying the issue date was one date but the letter the driver received was actually dated two days later), the nil response to two appeals. This makes the driver feel that the fees, fines and admin charges are completely disproportionate.

The driver would really appreciate some help. Is the driver legally obliged to pay the fines/invoices and admin fees (this is the element that is really grating) given the driver does believe that some of the daily parking payments did not transact?

Apologies for the long post.

waamo

Can you clarify have you actually paid some of these? Was this on railway property?

Umkomaas

The driver has recently received a number of parking tickets (six). The letters were addressed to the correct named driver of the vehicle (presumably the details came from the Dvla).

How does the DVLA know who the driver was? Just think about this carefully.

This hasn't been made any easier with statements like that!

Happy38

Paid some of the fines? Yes they did pay some of them, one of the charges being followed up by ZZPS is the difference between the £60 and £100

Happy38

The car was parked in a train station car park

Happy38

Ok sorry, I guess it was the owner of the vehicle that it was addressed to.

Redx

there were no "fines" at all

no private company can issue a "fine"

they are more likely to be PENALTY charge notices, especially if this was railway land

the DVLA does not have a list of who drives which vehicle, so the only names they can issue is the name and address for the Registered Keeper


the DVLA does not keep details on OWNERS either, only Registered Keepers


read the V5C document, it tells you it is not proof of ownership


YOU NEED TO GET YOUR HEAD AROUND THIS, QUICKLY !!!

waamo

Those that have been paid are now finished with. There is nothing more you can do.

Have you found the thread at the top of this board that tells Newbies to read it first? You need to use the appeal template from that thread to appeal each ticket.