Help! Stuck with switching

thelakes19

Hi folks,


I've just moved into a new property therefore need to find the best supplier. Im trying to join the cheap energy club with MSE but my supplier isn't listed. According to www.findmysupplier.energy my gas supplier is currently GTC Pipelines Limited.


Any ideas?


PS - what is the best website to source the better supplier please?

dj1471

Give GTC a call to find out who your supplier is:

If GTC is the operator of the gas or electricity network that supplies your home then you can contact our GTC Customer Services team on 01359 243311 in order to obtain details of your current supplier.

https://www.gtc-uk.co.uk/householders/faq

Robin9

You don't actually need to know who your supplier is - all you need is a good guess as to what your consumption will be in a year.

It's the new supplier who sorts everything. You don't contact the existing supplier.

System

thelakes19 wrote: »

Hi folks,


I've just moved into a new property therefore need to find the best supplier. Im trying to join the cheap energy club with MSE but my supplier isn't listed. According to www.findmysupplier.energy my gas supplier is currently GTC Pipelines Limited.


Any ideas?

PS - what is the best website to source the better supplier please?

If it is a new build, your developer will have entered into an arrangement with a supplier. Sadly, as I and many of my neighbours have found out, it can take weeks for the contracted supplier to set up an account. Without the account being set up, switching is not impossible but it is difficult. I know, I have just spent 5 months arguing with Scottish Power about a transfer to Octopus with both suppliers billing me. Even then, some of the information on the two databases may be wrong. I have had to resolve issues with the meters being registered to a plot number rather than an address; an incorrect postcode and an incorrect meter serial number.

A good start is to ask your developer for the MPAN and MPRNs for your electricity and gas meters. You can then check whether your meters have been properly registered.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier

thelakes19

Thank you all

System

GTC Pipelines is not a Supplier, it is what is known as an Independent Gas Transporter (IGT). IGTs are often used by developers as they are cheaper than Cadent. My property has a Fulcrum Pipelines gas meter: another IGT. As I said, the contracted supplier was Scottish Power for both gas and electricity.

Mister_G

Robin9 wrote: »

You don't actually need to know who your supplier is - all you need is a good guess as to what your consumption will be in a year.

It's the new supplier who sorts everything. You don't contact the existing supplier.

Surely they do as there is already a deemed supplier that you need to notify and register with first?

Robin9

Mister_G wrote: »

Surely they do as there is already a deemed supplier that you need to notify and register with first?

Not to switch they don't.

Surely they are registered with GTC ?

System

As I said above, I do not believe that GTC pipelines is a supplier: it is a gas transporter. There will also be a DNO for electricity such as Scottish Power Networks or Western Power. The OP needs to check that the MPAN and MPRN for his property have been registered on the appropriate databases or there is nothing for a new supplier to take over. The transfer will also be unsuccessful if the information on the Database does match what is in the application to switch.

I managed to switch shortly after moving into a new build by using the incorrect data on the two databases. For example, the builder had used an adjacent postcode. Also, my electricity meter had been registered as Plot 6 (without the word plot) whereas my postal address is 14. None of the above stopped the deemed supplier from setting up its own billing accounts 5 months later. They are not used to new build consumers switching before accounts have been set up, as there is no supply to transfer.

My view was that I had nothing to lose by going forward with a transfer. That said, it has resulted in many emails and telephone calls, and an ongoing complaint to The Energy Ombudsman.