Collection only not posting

edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales
3 replies 860 views
tiamariatiamaria Forumite
1.5K Posts
Part of the Furniture 1,000 Posts Combo Breaker
✭✭✭
I put a mattress topper for sale clearly marked as a collection only item. I had a buyer who doesn't communicate much but she then paid through Paypal. I asked when she would be collecting and she said she thought it would be posted!

If i cancel this order I get penalised , not to mention Paypal and Ebay fees. In theory I could post it but it sold cheaply already and I hadn't factored Postage fees into the equation either!

Any help appreciated:(

Replies

  • soolinsoolin Forumite, Board Guide
    67.9K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭✭
    tiamaria wrote: »
    I put a mattress topper for sale clearly marked as a collection only item. I had a buyer who doesn't communicate much but she then paid through Paypal. I asked when she would be collecting and she said she thought it would be posted!

    If i cancel this order I get penalised , not to mention Paypal and Ebay fees. In theory I could post it but it sold cheaply already and I hadn't factored Postage fees into the equation either!

    Any help appreciated:(

    Firstly read the sticky thread about collection only items. I assume you set the postage as 'collection only' , I've seen a lot of auctions where sellers mistakenly put free postage and then mention collection only in the body of the text .

    I would contact the buyer again and say that as they are unable to collect that you will cancel the sale and refund their money. Then on eBay cancel sale using the option 'problems with buyers address' and that automatically refunds the PayPal payment, all except for 20p which PayPal will retain.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • martinbuckleymartinbuckley Forumite
    1.4K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭
    Or go back and ask the buyer for a further payment to cover postage.
  • If you have clearly marked the collection only, then it's the buyers problem.
This discussion has been closed.
Latest MSE News and Guides

A guide to council tax bands

Lower your band & save £1,000s

MSE Guides

Cinema MoneySaving tips & tricks

Including year's 2for1 movies for £1

MSE Deals