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Money taken from my card without permission from hmv
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explosiveemily
Posts: 1 Newbie
in Credit cards
Hi
I recently ordered off HMV.com and the item never came. After 2 weeks after the supposed dispatch date I told them to cancel the order as I'd bought it from the shop by then. They offered to refund me, and then charge me to send a replacement. I said I would accept the refund but did not want the replacement seeing as I'd already bought it. Now they have gone and sent me a replacement and charged my card!
I just rang them up and all I was told was that as soon as it arrives I can send it back to them and get a refund.
Is this illegal? I never told them they could just take money from my card. What shall I do about this? Any advice from anyone... PLEASE!!
Thanks
I recently ordered off HMV.com and the item never came. After 2 weeks after the supposed dispatch date I told them to cancel the order as I'd bought it from the shop by then. They offered to refund me, and then charge me to send a replacement. I said I would accept the refund but did not want the replacement seeing as I'd already bought it. Now they have gone and sent me a replacement and charged my card!
I just rang them up and all I was told was that as soon as it arrives I can send it back to them and get a refund.
Is this illegal? I never told them they could just take money from my card. What shall I do about this? Any advice from anyone... PLEASE!!
Thanks
0
Comments
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If you have purchased from their 'HMV Delivers' option in the shop, you will have made your purchase from their Guernsey base; and as I have used this myself, it has been stated to me when ordering that the monies will not be debited from the account until the product is indeed dispatched, - I can only assume if you have not purchased in this way but indeed online on a personal computer that it operates under the same procedures. When an order is taken in this manner, it is not under the remit of the local branch, you should have been supplied with a contact number and reference to track your order through the Guernsey site...HTH0
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