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Argos refused refund despite having receipt and item.
chompie
Posts: 2,429 Forumite
Ok, so i bought a present for my Nephew from Argos last week, got it home all looks good. set it in the pile of prezzies but as it's from santa 
i removed the blatant Argos catalogue number.
Now when i have gone to return it. despite having the receipt for the item (and the credit card which purchased it) and the item in new and unopened condition, they have refused to refund me, saying "it could be from anywhere".
I tried explaining but they were having none of it.
Is this legal?
(Sorry if this isn't the right section for this post)
i removed the blatant Argos catalogue number.Now when i have gone to return it. despite having the receipt for the item (and the credit card which purchased it) and the item in new and unopened condition, they have refused to refund me, saying "it could be from anywhere".
I tried explaining but they were having none of it.
Is this legal?
(Sorry if this isn't the right section for this post)
Where the !!!! has the Shrug gone! 
just doesn't cut it... :huh::think::huh: and these don't come close
just doesn't cut it... :huh::think::huh: and these don't come close0
Comments
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Yes it is. If its not faulty they have no obligation to refund0
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Forgot to point out the reason for return.
It is a duplicate item (already purchased by another family member)Where the !!!! has the Shrug gone! just doesn't cut it... :huh::think::huh: and these don't come close0 -
Only one of those can possibly be true.
However it is a bit tight. But they have no obligation to refund after you have altered the item.
What do you mean only one of those can be true?Where the !!!! has the Shrug gone! just doesn't cut it... :huh::think::huh: and these don't come close0 -
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So by removing the easy peel label leaving no residue or marks, that means it's used?It is obvious!
The item is either in the original condition with the argos catalogue sticker there, or it is not in the original condition.
Did that help? I removed the superflous bit about being unopened.
Ok, thanks for your help.
(oh and BTW i didn't mention original condition) i said "new and unopened")Where the !!!! has the Shrug gone! just doesn't cut it... :huh::think::huh: and these don't come close0 -
Yep duplicate not Argos fault
Sorry0 -
Ask the buyer of the duplicate to return theirs.0
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Sell it on a local Facebook group.0
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Give it to someone else for christmas/birthdaymake the most of it, we are only here for the weekend.
and we will never, ever return.0
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