MPRN Number??

marshala

I recently applied to switch energy tariffs using the Cheap Energy Club. It was the first time I had done so since having new smart meters installed at home. The application form asked for my MPRN number, however on inspecting both the gas and electricity meters, I could not see clearly an MPRN number on either meter.

I downloaded a copy of my most recent energy bill from British Gas. No MPRN number on the bill, only a QR code. I downloaded a QR Reader to my phone, read the code, and got several lines of meaningless gobbledygook back as a result. No help there either.

I then tried to use the online service at www-findmysupplier-energy (excuse dashes, as a new user I cannot post URL links). On entering my post code and confirming my house number, it told me there was no supply at my address!! This is unfortunately unsurprising as I had this same problem 18 years ago when I moved in, caught up in an argument between TransCo and British Gas, resulting with them turning off my gas for two weeks over a freezing cold Christmas period. God knows what that online service is using to check my details.

So I have no idea what my MPRN number is. Any advice?

wavelets

marshala wrote: »

I recently applied to switch energy tariffs using the Cheap Energy Club. It was the first time I had done so since having new smart meters installed at home. The application form asked for my MPRN number, however on inspecting both the gas and electricity meters, I could not see clearly an MPRN number on either meter.

I downloaded a copy of my most recent energy bill from British Gas. No MPRN number on the bill, only a QR code. I downloaded a QR Reader to my phone, read the code, and got several lines of meaningless gobbledygook back as a result. No help there either.

I then tried to use the online service at - energy (excuse dashes, as a new user I cannot post URL links). On entering my post code and confirming my house number, it told me there was no supply at my address!! This is unfortunately unsurprising as I had this same problem 18 years ago when I moved in, caught up in an argument between TransCo and British Gas, resulting with them turning off my gas for two weeks over a freezing cold Christmas period. God knows what that online service is using to check my details.

So I have no idea what my MPRN number is. Any advice?

http://www.britishgas.co.uk/content/dam/british-gas/documents/bill_leaflet_cash_cheque.pdf

Section 7

t0rt0ise

Phone British Gas and ask them.

Anthorn

The Meter point Reference Number should be on your bill and is the set of numbers in a small grid and labelled something like "Your electricity supply number". The MPRN is the lower set starting with 10.

For gas the Meter Point Reference Number should be below the electricity number.

For gas try Find My Supplier:
https://findmysupplier.energy/webapp/index.html

Karl_Gee

In November last year we switched from eON to Green Network Energy For electricity and Gas. Elec has been fine but there seems to be a mix up over the gas. Our MPRN number doesn’t match our meter serial number so Green Network Energy made up a number and charged us more. Even worse, they told eON that the meter reading was wrong so they charged us an extra £90 too! Green Network Energy seem to have little interest in putting this issue right, we are constantly fobbed off even with a formal complaint and seem to have no recourse except the faint possibility that Ofgem might do something about er...sometime. 
How can we sort this mix up out

Ectophile

Karl_Gee said:

In November last year we switched from eON to Green Network Energy For electricity and Gas. Elec has been fine but there seems to be a mix up over the gas. Our MPRN number doesn’t match our meter serial number so Green Network Energy made up a number and charged us more. Even worse, they told eON that the meter reading was wrong so they charged us an extra £90 too! Green Network Energy seem to have little interest in putting this issue right, we are constantly fobbed off even with a formal complaint and seem to have no recourse except the faint possibility that Ofgem might do something about er...sometime. 
How can we sort this mix up out

If you've done the formal complaint bit, have you escalated it to the energy ombudsman yet?

Gerry1

wavelets said:

http://www.britishgas.co.uk/content/dam/british-gas/documents/bill_leaflet_cash_cheque.pdf
Section 7

Broken link !

dogshome

The Meter Point Reference Number  has nothing to do with your meter and it's serial number

The MPRN is allocated to a dwelling by the local Gas network company when they install the Gas pipe, it's unique to that address and will stay with it until the building is demolished

Gas meters with their serial numbers are consumable items, and will changed from time to time 

Stiles19

Just to add that the MPRN database is administered by Xoserve and only your current gas supplier can ask xoserve to amend it. For some reason, our postcode is wrong on the xoserve database and we can't move to a new supplier until our current supplier (Simplicity) gets xoserve to change it. Very frustrating. 

Biggus_Dickus

Stiles19 said:

Just to add that the MPRN database is administered by Xoserve and only your current gas supplier can ask xoserve to amend it. For some reason, our postcode is wrong on the xoserve database and we can't move to a new supplier until our current supplier (Simplicity) gets xoserve to change it. Very frustrating. 

FYI, for what it’s worth:

Last October I became aware that my post-code was incorrect on the Xoserve database.

I was told by Xoserve that I had to request that my supplier (Avro) use the agreed Xoserve/Avro “Address Amendment Process” to request the correction of my post-code.

I requested the change on 15th Oct’19,... I received confirmation on 22nd Oct that the update had taken place;...that was pre covid19 of course.