First time energy buyer (Switching Query)

Jlawson118

I got the keys to my new property around two and half weeks ago, and realised that it was on a Pay As You Go smart meter with Utilita. I completed an energy quote on Compare The Market and found myself a good tariff with EDF at approximately £50 per month (Subject to my usage of course)

All I know is that in two weeks that I've had this PAYG meter, I've topped it up with £40, and it's due again! Which I've been working most of the time and I've hardly been using much energy.

Now in these two weeks, I've had no correspondence from EDF, to which I phoned them up this lunch time, where the guy on the phone explained my switch will complete this coming Thursday (20th), but he asked me to contact Utilita and ask if they could put me onto a monthly tariff instead of Pay As You Go, a day or two before the switch, as they can do it from 'The flick of a button', but if not, EDF have to install an 'Emergency Meter' and is a "pain in the backside' as the guy put it.

Now my query is, do I really have to contact Utilita in this instance? I'm worried if they put me onto a monthly tariff within these few days, I'll end up being tied into something else for a while. I tried to phone them up this afternoon but it took me 30 minutes to locate their phone number on their website, and then I was on hold for an hour with still nobody answering, so I hung up.

Despite EDF fitting a meter, and it being a "pain in the backside", would it still be easy enough for me to switch over? Do I really have to contact Utilita?

mac.d

As a new tenant you are automatically on a deemed tariff with the current supplier, so you have to contact Utilita in the first instance to let them know you have taken over the property and register with them. Only once you've done that can you then switch to another supplier. (EDF - What is a Deemed Tariff?)

It sounds like you haven't done this. So perhaps you are putting so much into the current PAYG meter because there is a debt on it from the previous tenant?

When you phone up to register with Utilita you can ask them to switch the smart meter from PAYG to credit. Then go ahead with the switch to EDF.

Jlawson118

mac.d wrote: »

As a new tenant you are automatically on a deemed tariff with the current supplier, so you have to contact Utilita in the first instance to let them know you have taken over the property and register with them. Only once you've done that can you then switch to another supplier. (EDF - What is a Deemed Tariff?)

It sounds like you haven't done this. So perhaps you are putting so much into the current PAYG meter because there is a debt on it from the previous tenant?

When you phone up to register with Utilita you can ask them to switch the smart meter from PAYG to credit. Then go ahead with the switch to EDF.

I've got more chance of platting fog than getting through to Utilita on the phone! I've been trying since Monday

mac.d

Try their sign-up line: 0345 2068 777 or try a web chat. Not much else you can do.