Internet problems

mgfvvc

My mother's internet has been giving her grief for some time. I had a look and observed that videos wouldn't run for any length of time. They were constantly stalling and it made them unwatchable. I also noticed a lot of "could not find this site" errors when web surfing. Usually a retry would bring the page up.

My impression was that the link was dropping a lot, but according to the ISP (first utility) they aren't seeing frequent line drops, so maybe it's just a very high error rate?

The ISP asked us to try running from the test socket. Initially there didn't seem to be much improvement, but after several hours it seemed a lot better. My thoughts were that the improvement was probably random, but the help desk suggested that it was the line settling down after the move to the test socket. Is that plausible?

At this point I'm thinking she might have to get the internal wiring renewed. How would you find someone to do telephone wiring? Would that be a job an electrician would do?

JJ_Egan

Local Telephone enginner /
But easier to work out the connections first .
Master socket then what connects to router .
What connects from router to player.

mgfvvc

JJ_Egan wrote: »

Local Telephone enginner /
But easier to work out the connections first .
Master socket then what connects to router .
What connects from router to player.

I should have said that before trying anything else, I moved the router to the master socket.

There were 2 extensions, one running from a splitter plugged into the master socket, which I disconnected and one I can't see any wiring for, which disconnects when you remove the face plate. It was originally running from the extension that was plugged into the splitter.

Heedtheadvice

Yes very plausible.
Using the test socket disconnects any problems with extension wiring and equipment so connected. Such connections can slow the signal, cause poor signals and appear digitally as connection issues/dropouts.


Depends where you are in the country as to who you might get to check. A friendly openreach engineer might help....but firrst have a read to see what you can do yourself . Lots of good info in this companies blog https://www.telecomgreen.co.uk/blog/