Transfer did not arrive but company won't refund.

Voyager2002

You paid by direct debit, so you can ask your bank to recall all the money that you paid under the direct debit guarantee. The bank will have to do so, and of course OTB would not be happy. You could then return the bulk of the money to them, minus both the amount for the transfer and the cost of the taxi (and perhaps a reasonable figure for the inconvenience?). OTB would of course have the option of suing you, but would face the difficulty mentioned above when the amount at issue is small in relation to the costs. Probably they would send some threatening letters and then leave it.

Laura15

Hmm, that's interesting about the Direct Debit. I like that idea!! Though no doubt I'd have to jump through all sorts of hoops before the bank will refund anything, and I'm not sure I've got the energy to do battle with anyone else! I'll look into it though, thank you.

Voyager2002

Laura15 wrote: »

Hmm, that's interesting about the Direct Debit. I like that idea!! Though no doubt I'd have to jump through all sorts of hoops before the bank will refund anything, and I'm not sure I've got the energy to do battle with anyone else! I'll look into it though, thank you.

No, pick up a leaflet about the Direct Debit guarantee from any branch and you will see that it is simple. All you do is firmly instruct your bank to take back the money; mention the Direct Debit guarantee, and confirm that you are sure.

(Note that by doing this you are putting yourself in the wrong with the company, so before doing this get ready to make immediate payment of everything that is not in dispute.)

Laura15

UPDATE - the transfer fee has been refunded! On The Beach are still not accepting liability as the agent, and say that Holiday Taxis won't refund as "they were at the pickup time as stated". I pointed out that being at the pickup time as stated is pretty useless if they're not actually at the pickup LOCATION....

But, for the "prolonged upset", they have refunded the transfer fee. Translated - they're sick of hearing from me!! Still, I'll accept it as a very small victory and drop it now. Makes you wonder if they monitor this forum....?

Anyway, thank you to everyone for your suggestions - I've learnt a lot and will be better equipped to do battle next time!

Season's greetings to you all.