Parcelforce van damages wall of my front garden; how to proceed?

tired_dad

Had amazon delivery yesterday.

Large van reversed into driveway knocking out part of a garden wall.

How to proceed?

I have it on CCTV so there is no doubt about culpability.

Would rather not go through my home insurance but maybe that’s the only way?

Advice gratefully accepted

Grenage

I'd contact Parcelforce; if it didn't get rectified then I'd get it repaired and try to recoup it in the small claims court.

shaun_from_Africa

Did the driver stop and tell you what happened or did they simply drive away? and did it look like the impact was something that the driver would have noticed at the time?

tired_dad

No and yes

dj1471

Get some quotes, have the work done, send them the bill along with the evidence.

I doubt you'll have any trouble getting them to pay, they won't want the expense of legal action.

tired_dad

feedback. Chap from PF came round, viewed CCTV and accepted.

I sent them a quote. It was a modest sum.

They offered part payment as a goodwill gesture.

I refused. Brought up CCTV, cheque for full amount arrived. All sorted

troffasky

tired_dad wrote: »

They offered part payment as a goodwill gesture.

A goodwill gesture? The cheek! I would have thought crashing into someone's wall with your vehicle then making off hoping that nobody notices was some kind of criminal offence.

dj1471

troffasky wrote: »

A goodwill gesture? The cheek! I would have thought crashing into someone's wall with your vehicle then making off hoping that nobody notices was some kind of criminal offence.

It is, if they fail to provide their details to the injured party or make a police report within 24 hours.

z1a

As above, I'd report incident to police, driver needs prosecuting.

z1a

Scooby.Doo wrote: »

Why bother the police?

They can't do anything the time for prosecution ran out in June.

Didn't realise it was on old resurrected thread.