Ebay Shutl/Hermes 'Admin charge'

theonlywayisup

fuzzgun19 wrote: »

What’s Resolver.. Is it something within Shutl?

It's supposed to be a type of mediation, to be honest it's just a glorified filing system for emails to from you/someone you are in dispute with.

https://www.resolver.co.uk/about

I wouldn't waste your energy on it, Shutl probably aren't on it....

fuzzgun19

Thanks for the info about Resolver.
I received this email back this morning, so all solved. As I cancelled the paypal automatic regular payment, I assume they will send me another invoice or a reminder?


[FONT=&quot]"I have reviewed the the courier information and the pictures you have sent and I have decided to reverse the admin charge for this package. It will be removed before the automatic payment date so rest assured you will not be charged for this label."[/FONT]

theonlywayisup

fuzzgun19 wrote: »

Thanks for the info about Resolver.
I received this email back this morning, so all solved. As I cancelled the paypal automatic regular payment, I assume they will send me another invoice or a reminder?


[FONT=&quot]"I have reviewed the the courier information and the pictures you have sent and I have decided to reverse the admin charge for this package. It will be removed before the automatic payment date so rest assured you will not be charged for this label."[/FONT]

Result.

I don't think they send reminders but someone who still uses them may be able to help confirm that.

fuzzgun19

Just to update, I reinstated the regular payment and they ended up not taking off the charge so the full amount came out of my PayPal.
I complained and they apologised and sent an ‘invoice’ with a credit on it, then next day a refund via PayPal.