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Tonik final bill
Rocketdogroya
Posts: 42 Forumite
in Energy
Hi,
I switched from tonik to Avro in early September.
I still havent had a final bill.
Tonik customer service was terrible from day one and I feel l was lied to to hook me as a customer.
I asked about using my existing smart meter and was told it would be a few weeks, so i signed up. 2 months later i chased this and was told it would be soon.
Around 8 months in I chased it again explaing i cant read my gas meter due to disability, they said they would send someone to read it.
After a year and no meter man, or smart meter reading i swapped but with an estimated reading leaving me £214 in debit.
It is now almost Christmas and ive still not had my final bill.
I did speak to them and they confirmed they had my final readings months ago?
Any ideas? I thought they had to send a final bill within so long?
I switched from tonik to Avro in early September.
I still havent had a final bill.
Tonik customer service was terrible from day one and I feel l was lied to to hook me as a customer.
I asked about using my existing smart meter and was told it would be a few weeks, so i signed up. 2 months later i chased this and was told it would be soon.
Around 8 months in I chased it again explaing i cant read my gas meter due to disability, they said they would send someone to read it.
After a year and no meter man, or smart meter reading i swapped but with an estimated reading leaving me £214 in debit.
It is now almost Christmas and ive still not had my final bill.
I did speak to them and they confirmed they had my final readings months ago?
Any ideas? I thought they had to send a final bill within so long?
0
Comments
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...post removed, sorry0
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Sorry i just reread my post and its not clear. A friend read the meters for me so i could give Avro the correct reading they passed this onto Tonik. The Estimate was on Toniks website which hadnt been updated last month to the actuals.
On a side note Tonik were reading the smart meters of other homes before I left, adding to my frustration.0
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