Indemnity issues

MissMoogle

Hi,

Apologies if this isn't the right place to post.

I had a transaction show on my bank as a PayPal payment that wasn't showing on my PayPal account. Paypal had confirmed my PayPal was up to date and that they couldn't see this particular transaction.

I then received a new bank card in the post with a fraud alert.
I contacted the bank to request the strange transaction be frozen, explained about my new card and that I was worried about fraud. The agent said he could refund the payment via indemnity and if it wasn't fraud I'd need to contact PayPal to find the merchant and settle the bill.

Fair enough.

Turns out PayPal error was causing the transaction to be split so showed differently. This is sorted.

Notified the bank it wasn't a fraud transaction. Was told the indemnity claim hadn't been submitted for £107 but £1800 and every PayPal transaction I'd ever made was recalled. I was not told this, the agent specifically said the transaction ID he was recalling.

I've rang the bank who said they'll email the indemnity team to stop the whole lot being recalled.

If they don't stop it in time, where do I stand?

I'll have to ring years worth of companies to make manual payments to catch up, all because I was given the wrong info. I'm really worried

Sorry this is so long

PRAISETHESUN

I've had something similar happen when funds were recalled, but all it did was make my PayPal balance go negative - the transactions didn't get reversed, only the bank funding on my end, so I effectively owed PayPal money as they had still honoured the transactions. If the transactions get recalled by your bank, then you could probably just use that same money and transfer it back into your PayPal wallet to settle the negative balance.

MissMoogle

Thank you! That makes me feel so much better , I was panicking I'd have to ring around all the merchants etc ��