Warranty servicing

edde

consumers_revenge wrote: »

The car is a new sandero. Bought by loan from Halifax.

One of the main reasons is I trust the garage who are right at the top of my road as opposed to chasing about for a day with dealer.

I got the 5 year warranty included as part of the purchase.

How much difference in price is it? Also if you want keep the paint warently you often need a dealership check which they can sometimes charge for neglecting the price difference.

Also try other dealerships cheapest are often rural. It makes a big difference in prices. For me my local dealership is 25~35% more than the rural dealer.

You won't chase round for a day imo the extra time difference is the extra driving distance how much further is the dealer?

consumers_revenge

literally other side of town, add in work and it will be a day off or lots of time on the bus.

System

I'll just throw in my tuppence.

Are you willing to have your pants pulled down when you come to sell it just to save a few quid on the service costs? When I bought my 2 year old car I expected to see main dealer service stamps. There were enough of them out there that if the ones I saw didn't have full main dealer service history I'd walk away. I would expect to see main dealer stamps in the service history of any car I bought up to 3/4 years old depending on the length of the warranty and again there are so many out there which have that I would walk away from one that didn't unless it was SERIOUSLY cheap.

One of the main reasons is I trust the garage who are right at the top of my road as opposed to chasing about for a day with dealer.

Its just an interim service, the thing dealerships do all day, day in, day out. They are better placed to do it to the manufacturer's schedule than your local garage who probably don't even have a clue what the manufacturer's schedule is and would have to go find it. And as said, if there are any software updates to be done or recall work to be done they're both going to know about it and be able to do it unlike your local garage.

consumers_revenge wrote: »

literally other side of town, add in work and it will be a day off or lots of time on the bus.

Get a grip. Do you take a day off every time you have to go to the other side of town when you've not got your car or do you ask a friend/family for a lift or get a taxi? When my car is in for a service, as I work from around 4-6am to teatime I get the wife to drop it off and I take her car to go to work.

Lindzeth

Hi,

I can't find a thread for this particular issue but here is my issue:

My mother in law ordered a VW T-roc R-line back in May 2018. We were told by the dealer that the ETA was 30th September as they are built to order and as it's a new model there was a delay on supply. All well and good she signed all the paperwork and settled down to wait for the cars arrival. In the meantime she has agreed to sell her current car to a friend of mine so he is on hold until she gets hers.

After months of the dealer trying their hardest to get the car off VW we are now being told it will arrive after Christmas. The hold up is apparently due to strikes in various EU ports which have halted the ships etc.

My question is what can we do about it? We've done everything at our end and the dealer have not done a thing wrong; they've been excellent and I have no quarrel with them. It's VW who are messing us around. I'm getting to the point where I feel we should be rejecting the car.

gord115

Lindzeth wrote: »

Hi,

I can't find a thread for this particular issue but here is my issue:

My mother in law ordered a VW T-roc R-line back in May 2018. We were told by the dealer that the ETA was 30th September as they are built to order and as it's a new model there was a delay on supply. All well and good she signed all the paperwork and settled down to wait for the cars arrival. In the meantime she has agreed to sell her current car to a friend of mine so he is on hold until she gets hers.

After months of the dealer trying their hardest to get the car off VW we are now being told it will arrive after Christmas. The hold up is apparently due to strikes in various EU ports which have halted the ships etc.

My question is what can we do about it? We've done everything at our end and the dealer have not done a thing wrong; they've been excellent and I have no quarrel with them. It's VW who are messing us around. I'm getting to the point where I feel we should be rejecting the car.

I think you should start a new thread.

consumers_revenge

Tarambor wrote: »

I'll just throw in my tuppence.

Are you willing to have your pants pulled down when you come to sell it just to save a few quid on the service costs? When I bought my 2 year old car I expected to see main dealer service stamps. There were enough of them out there that if the ones I saw didn't have full main dealer service history I'd walk away. I would expect to see main dealer stamps in the service history of any car I bought up to 3/4 years old depending on the length of the warranty and again there are so many out there which have that I would walk away from one that didn't unless it was SERIOUSLY cheap.



Its just an interim service, the thing dealerships do all day, day in, day out. They are better placed to do it to the manufacturer's schedule than your local garage who probably don't even have a clue what the manufacturer's schedule is and would have to go find it. And as said, if there are any software updates to be done or recall work to be done they're both going to know about it and be able to do it unlike your local garage.



Get a grip. Do you take a day off every time you have to go to the other side of town when you've not got your car or do you ask a friend/family for a lift or get a taxi? When my car is in for a service, as I work from around 4-6am to teatime I get the wife to drop it off and I take her car to go to work.

I will likely have this car for the next 5-8 years. My motorbike that I had from new has only ever been to the main dealer at 150 miles because it had to. If I was buying a 125 I sure as hell would like to take it if its been serviced every year and was in obvious good nick, Wouldn't worry if it was the main dealer or not.


I take your point as valid about software updates etc.



You live a different life to me. Wife works and takes her car. I drop off the kids. Wife collects. I often go to the other side of town but not during the week. and I work in town a few miles from the dealership. So yes it is a day off.

fred246

UK car servicing is totally unregulated and is a complete joke. Every survey of servicing standards has shown that whether main dealer or independent customers don't get what they pay for. Cars are returned not having been serviced and important problems missed.
If you go to the dentist you expect him to be qualified and to have demonstrated that he can do the job. No such standards in the car service industry. No qualifications needed.
If you discover they haven't done the jobs you paid for will they be fined or penalised? No. Trading Standards will just tell you to take your car back and insist that they do the job you paid for. So there is no incentive for the garage to actually service your car.
If you trust a garage then you are probably more likely to have it actually serviced. A 1 year old car will only just be an oil change. Even that they often miss or say it's long life oil.
So if they don't even do oil changes do you really think they will spend all day trying to update software? The car will have been extensively tested on original software. If there was a critical problem with the software they would have to do a recall. I have updated the BIOS on many many motherboards and never actually noticed any improvements. The software bit is another desperate attempt by main dealers to get you to play the game of main dealer stamps.
The main dealers know that owners of 1 year old cars only want a stamp and aren't bothered about a service so that's what they get. If you want to keep a car for a long time I would take it to someone I trust.

AdrianC

Lindzeth wrote: »

I can't find a thread for this particular issue but here is my issue:

Start a new one...

My mother in law ordered a VW T-roc R-line back in May 2018. We were told by the dealer that the ETA was 30th September as they are built to order and as it's a new model there was a delay on supply. All well and good she signed all the paperwork and settled down to wait for the cars arrival. In the meantime she has agreed to sell her current car to a friend of mine so he is on hold until she gets hers.

After months of the dealer trying their hardest to get the car off VW we are now being told it will arrive after Christmas. The hold up is apparently due to strikes in various EU ports which have halted the ships etc.

My question is what can we do about it? We've done everything at our end and the dealer have not done a thing wrong; they've been excellent and I have no quarrel with them. It's VW who are messing us around. I'm getting to the point where I feel we should be rejecting the car.

"Strikes" is a fib. It's entirely down to VW's very well documented supply problems around the change to WLTP emissions.

Your contract will not state a firm delivery date. It will give a guideline, but give enough wiggle room for delays outside their control. This delay is simply down to them not being able to build you a car that's legally registerable.


What does the order progress tracker state about where it is in the cycle? Does it show it having been actually built?

Lindzeth

The tracker online says "in transit" which has been the case since the start of November... I have contacted VW but so far no response.

AdrianC

It's been damaged in transit, and is being repaired.